Senior Application Consultant

About the Position

Senior Application Consultant

Brainlab, a leader in digital medical technology, is seeking a Senior Application Consultant to join our team in Ohio, IL, United States. If you are passionate about transforming healthcare and have a knack for providing on-site consulting and guidance, we want you on our team.

Responsibilities

• Provide on-site consulting and guidance to physicians and Operating Room (OR) personnel.
• Evaluate options and problem-solving during surgery to maximize Image Guided Surgery (IGS) efficiency.
• Analyze and resolve regional system issues through detailed analysis and critical thinking.
• Act as a regional escalation point and escalate issues in a timely manner.
• Educate and train physicians and hospital personnel on the use of IGS products and services.
• Utilize expertise and customer feedback to improve the quality improvement process.
• Act as a primary customer liaison, maintaining and managing site visits and regular contact with customers.
• Collaborate and strategize with Account Managers in your region.
• Leverage technical expertise to distribute knowledge throughout the team.
• Manage knowledge transfer of new developments regarding Brainlab and competitive IGS products and services.
• Promote Brainlab Support best practices and identify & rectify knowledge gaps within the team.
• Promote IGS products and services to surgeons at trade shows.
• Report and document complaints per Complaint Handling Standard Operating Procedure (SOP).
• Act as an escalated resource for Application Consultants and Clinical Specialists across all regions.
• Provide mentorship to new & existing Application Consultants.
• Proactively review activities across all regions to find areas in need of efficiency or knowledge gaps.
• Conduct on-site clinical evaluations for new and existing customers.
• Participate in regional interview panels to help screen job candidates.

Requirements

• B.S. in Business (Management/Information Systems), Biomedical Engineering, Biomechanical Engineering, Bioengineering, Clinical Engineering, or Nursing.
• 2 years of experience in a technical support role for a healthcare company or provider.

We Offer

• Business casual environment
• Competitive compensation package including medical, dental, life, LTD, STD, and matching 401k benefits
• And much more

About the Company

Brainlab revolutionized digital medical technology with the introduction of software for radiosurgery and surgical navigation. Today, Brainlab is an industry leader in digital surgery, radiotherapy, and integrated operating rooms.

Serving physicians, medical professionals, and patients in 6,000+ hospitals in 121 countries, we’re transforming healthcare to improve the lives of patients everywhere.

We employ over 2,000 people in 25 locations worldwide. Close-knit teams made of talented, curious, and authentic people are working together toward a common goal.

Together we’re dedicated to making an impact.

Visit us at: www.brainlab.com

Brainlab, Inc. is an equal opportunity/affirmative action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law.

Covid-19 vaccination, including applicable booster(s), is required if the position requires onsite presence at Brainlab customer sites in compliance with Presidential Executive Orders. Legally allowed exemptions may apply.

Brainlab participates in E-Verify. Click here for more information. Click here to also review the EEO Law Poster.

If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request to [email protected].