Senior Business Analyst
Primary stack
Nice to have's
Job description
About the Position
We are searching for a highly skilled Senior Business Analyst with an extensive background in digital transformation projects, with a particular emphasis on eCommerce and Content Management Systems (CMS). This position calls for collaboration with cross-functional teams to deliver impactful projects that promote business growth and digital innovation. The ideal candidate will demonstrate a strong history of gathering and analyzing business requirements, crafting solutions, and driving project success within dynamic, ever-changing environments.
Responsibilities
- Spearhead the analysis and documentation of business requirements for digital transformation projects, concentrating on eCommerce platforms or CMS solutions
- Engage with critical stakeholders, including internal teams, clients, and vendors, to understand business objectives and turn them into functional and technical specifications
- Execute detailed process mapping, gap analysis, and solution design to strengthen digital workflows, customer journeys, and business operations
- Keep business goals and technology solutions in sync by working closely with Solution Architects, developers, UX designers, project managers, and product owners
- Assess and document current systems, processes, and data flows to spot opportunities for improvement or automation
- Steer the creation of user stories, use cases, and acceptance criteria for projects within an Agile/Scrum setting
- Support and influence the roadmap for digital transformation initiatives, ensuring scalability, performance, and user experience remain a priority
- Perform risk assessments and effectively communicate the potential impact of changes to stakeholders
- Host workshops, presentations, and meetings to collect feedback, align on project objectives, and provide regular status updates
- Aid during testing phases, ensuring business requirements are met through rigorous User Acceptance Testing (UAT) and Quality Assurance (QA)
Requirements
- Bachelor's degree in Business, IT, Computer Science, or a related area (Master's degree viewed as a bonus)
- At least 3 years of experience as a Business Analyst with an emphasis on digital transformation projects
- Significant experience with eCommerce platforms, such as SAP Commerce, Magento, Shopify, or CommerceTools
- Working familiarity with CMS tools, including Contentful, Contentstack, WordPress, or comparable platforms
- Demonstrated ability to lead requirements gathering for complex systems and produce clear, actionable specifications
- Solid understanding of Agile or Scrum methodologies, with practical experience in an Agile project setting
- Strong data analysis skills, with the ability to turn data into insights that support business decision-making
- Proficient in business process modeling, BPMN, and workflow diagrams
- Strong communication and stakeholder management skills
- Experience with digital collaboration and project management tools, such as JIRA, Confluence, or Azure DevOps
- Strong problem-solving abilities and the capability to thrive in fast-paced environments
- Good English proficiency (B2 level or higher), with a background in direct communication with customers
We Offer
- Remote work in Mexico
- Opportunity to work with leading digital transformation projects
- Collaborative and innovative work environment
About the Company
EPAM Systems is a global software engineering and product development company that partners with the world's leading brands to deliver technology solutions that drive business growth and digital innovation.
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EPAM helps organizations innovate their business processes and rethink the way they manage their businesses so they can remain competitive in this new digital age.