Senior Cloud Storage Engineer - French Speaking

About the Position

NetApp is seeking a motivated Senior Cloud Storage Engineer with French language skills to join a global 24x7 Storage Operations team supporting Platform and Managed Services customers. This role provides Level 3 support, including incident response, service requests, problem management, infrastructure improvements, and ONTAP upgrades.

Responsibilities

• Provide Level 3 support for NetApp storage solutions.
• Deploy and administer NetApp storage (CDOT and 7-Mode).
• Troubleshoot performance issues and perform firmware/OS upgrades.
• Manage Cluster Switches, SAN Fabric switches, and use management tools such as OnCommand Unified Manager, Performance Manager, and ActiveIQ.
• Understand and implement storage protocols and technologies (CIFS, NFS, iSCSI, Fibre Channel).
• Utilize NetApp concepts: snapshots, controller failover, provisioning, deduplication, cloning, SnapMirror, IntelliSnap, administration, monitoring, replication, security hardening, and performance tuning.
• Implement NetApp cloud and hybrid solutions, including CVO, StorageGrid, E-Series, Cloud Backup, DII, Data classification, and 1st-party cloud like Amazon FSxN for ONTAP.
• Deploy NetApp Cluster, storage backup, and disaster-recovery testing.
• Serve as the lead resource for delivery teams, acting as an escalation point and tracking project status.

Requirements

• NetApp Skills

  • Experienced in deploying and administering NetApp storage (CDOT and 7-Mode).
  • Strong understanding of storage protocols and technologies (CIFS, NFS, iSCSI, Fibre Channel).
  • Proficient in NetApp concepts: snapshots, controller failover, provisioning, deduplication, cloning, SnapMirror, IntelliSnap, administration, monitoring, replication, security hardening, and performance tuning.
  • Knowledge of NetApp cloud and hybrid solutions, including CVO, StorageGrid, E-Series, Cloud Backup, DII, Data classification, and 1st-party cloud like Amazon FSxN for ONTAP.
  • Cloud certifications (Hybrid Cloud Administrator, Implementation Engineer) are advantageous.
  • Experience with NetApp Cluster deployment, storage backup, and disaster-recovery testing.

• Other Key Technologies (Preferred)

  • Knowledge of Trident, Trident Protect, OpenShift, and OpenStack.
  • Understanding of monitoring platforms like Logic Monitor, WANs, SANs, and DR technologies.
  • Experience with Windows Server and related Microsoft technologies, including monitoring, troubleshooting, administration, and security hardening.
  • Understanding of compute, virtualization, and networking technologies (Flex Pod, Cisco UCS, IBM Blade Center, VMware vSphere, Commvault).
  • Experience with Linux system administration.
  • Ability to support cloud infrastructure (storage, networking, servers, VMware) and object storage APIs such as S3.

• Cloud & Hyperscalers (Nice to Have)

  • Knowledge of GCP, Azure, or AWS.
  • Associate- or Professional-level cloud certifications are a plus.

• Process & Soft Skills

  • Fluency in French and English is required, with strong verbal and written communication skills.
  • Basic understanding of AI and Generative AI technologies, with the ability to leverage AI-assisted tools to improve troubleshooting, documentation, operational efficiency, and customer support outcomes.
  • Ability to build and maintain strong relationships with internal and external stakeholders.
  • Positive, proactive, and team-oriented approach.
  • Ability to deliver customer training through ad hoc knowledge transfer or structured demonstrations.
  • Knowledge of ITIL processes (change, incident, problem, and configuration management).
  • Understanding of outsourcing/managed services and the cloud industry.

Education

Typically requires a minimum of 8+ years of related experience with a bachelor’s degree or 6+ years and a master’s degree; or a PhD with relevant professional experience; or an equivalent combination of professional education/training and applicable work experience.

We Offer

• Competitive salary
• Opportunity to work in a global and dynamic environment
• Professional development opportunities
• Remote work options

About the Company

NetApp is a global, cloud-led, data-centric software company that helps organizations take full advantage of their data with end-to-end solutions that span multi-cloud, hybrid, and on-premises environments.