Senior Cloud Storage Engineer - Spanish Speaker

About the Position

NetApp is seeking a motivated Senior Cloud Storage Engineer with Spanish proficiency to join a global 24x7 Storage Operations team supporting Platform and Managed Services customers. This role provides Level 3 support, including incident response, service requests, problem management, infrastructure improvements, and ONTAP upgrades.

Responsibilities

• Provide Level 3 support for Platform and Managed Services customers.
• Handle incident response, service requests, problem management, infrastructure improvements, and ONTAP upgrades.
• Collaborate with internal and external stakeholders to ensure seamless service delivery.

Requirements

• NetApp Skills:

  • Experienced in deploying and administering NetApp storage (CDOT and 7-Mode).
  • Proficient in troubleshooting performance issues, performing firmware/OS upgrades, Cluster Switches, SAN Fabric switches, and using management tools such as OnCommand Unified Manager, Performance Manager, and ActiveIQ.
  • Strong understanding of storage protocols and technologies (CIFS, NFS, iSCSI, Fibre Channel).
  • Proficient in NetApp concepts: snapshots, controller failover, provisioning, deduplication, cloning, SnapMirror, IntelliSnap, administration, monitoring, replication, security hardening, and performance tuning.
  • Knowledge of NetApp cloud and hybrid solutions, including CVO, StorageGrid, E-Series, Cloud Backup, DII, Data classification, and 1st-party cloud like Amazon FSxN for ONTAP.
  • Cloud certifications (Hybrid Cloud Administrator, Implementation Engineer) are advantageous.
  • Experience with NetApp Cluster deployment, storage backup, and disaster-recovery testing.

• Other Key Technologies (Preferred):

  • Knowledge of Trident, Trident Protect, OpenShift, and OpenStack.
  • Understanding of monitoring platforms like Logic Monitor, WANs, SANs, and DR technologies.
  • Experience with Windows Server and related Microsoft technologies, including monitoring, troubleshooting, administration, and security hardening.
  • Understanding of compute, virtualization, and networking technologies (Flex Pod, Cisco UCS, IBM Blade Center, VMware vSphere, Commvault).
  • Experience with Linux system administration.
  • Ability to support cloud infrastructure (storage, networking, servers, VMware) and object storage APIs such as S3.

• Cloud & Hyperscalers (Nice to Have):

  • Knowledge of GCP, Azure, or AWS.
  • Associate- or Professional-level cloud certifications are a plus.

• Process & Soft Skills:

  • Fluency in Spanish and English is required, with strong verbal and written communication skills.
  • Basic understanding of AI and Generative AI technologies, with the ability to leverage AI-assisted tools to improve troubleshooting, documentation, operational efficiency, and customer support outcomes.
  • Serve as the lead resource for delivery teams, acting as an escalation point and tracking project status.
  • Ability to build and maintain strong relationships with internal and external stakeholders.
  • Positive, proactive, and team-oriented approach.
  • Ability to deliver customer training through ad hoc knowledge transfer or structured demonstrations.
  • Knowledge of ITIL processes (change, incident, problem, and configuration management).
  • Understanding of outsourcing/managed services and the cloud industry.

Education

Typically requires a minimum of 8+ years of related experience with a bachelor’s degree or 6+ years and a master’s degree; or a PhD with relevant professional experience; or an equivalent combination of professional education/training and applicable work experience.

We Offer

• Opportunity to work with a leading global technology company.
• Be part of a dynamic and innovative team.
• Competitive salary and benefits package.
• Professional development opportunities.

About the Company

NetApp is a global, cloud-led, data-centric software company that helps organizations take full advantage of their data. We are committed to delivering innovative solutions that empower our customers to transform their data into actionable insights.

Apply now to join our team and contribute to our mission of enabling organizations to harness the power of their data.