About the Position

Senior Commerce & Digital Consultant

Location: Canada - Remote

At Valtech, you’ll find an environment designed for continuous learning, meaningful impact, and professional growth. Whether you're pioneering new digital solutions, challenging conventional thinking, or building the next generation of customer experiences, your work will help transform industries.

We are proud of:

The work we do and the innovation we drive
Our values of share, care, and dare
A workplace culture that fosters creativity, diversity, and autonomy
Our borderless, global framework, which enables seamless collaboration

As a Senior Commerce & Digital Consultant, you will act as a trusted advisor and subject matter expert, helping clients define, implement, and optimize their digital commerce and omnichannel strategies.

You will work with business and technology stakeholders to shape transformation initiatives, improve customer experiences, and drive commercial performance. In this role, you'll combine strategic thinking, consulting expertise, and a strong understanding of digital ecosystems to deliver measurable business outcomes.

You will also contribute to the growth of Valtech's Commerce & Digital practice through thought leadership, knowledge sharing, and support of business development activities.

Responsibilities

Drive commerce and digital transformation initiatives

Analyze business challenges related to digital commerce, omnichannel experiences, customer experience, and commercial performance.
Define and recommend digital commerce strategies, transformation roadmaps, operating models, and target-state visions.
Advise clients on improving customer journeys, transactional processes, and digital engagement models.
Facilitate discovery workshops and stakeholder alignment sessions.
Translate business goals into measurable initiatives focused on revenue growth, conversion optimization, customer retention, and business value realization.

Deliver high-quality consulting engagements

Support the design and implementation of Commerce & Digital solutions across eCommerce, CMS, CRM, CDP, Search, and related platforms.
Partner with architects, product teams, and technical specialists to ensure alignment between business objectives and technology solutions.
Help prioritize initiatives and strategic backlogs based on business value.
Establish and monitor KPIs related to acquisition, conversion, average order value, retention, and customer lifetime value.
Ensure deliverables meet quality standards and generate measurable business impact.

Enable adoption and organizational change

Support change management and adoption initiatives for digital commerce platforms and processes.
Contribute to governance models, operational frameworks, and best practices.
Help clients build internal capabilities and foster a performance-oriented culture.

Contribute to practice growth and innovation

Develop expertise across leading commerce and digital platforms and ecosystems.
Share knowledge, methodologies, and best practices across the organization.
Contribute to accelerators, assets, value propositions, and thought leadership initiatives.
Stay informed on emerging trends, technologies, and innovations in digital commerce.

Collaborate and mentor

Support and mentor junior consultants and team members.
Work effectively within multidisciplinary teams across business, product, design, and technology.
Promote collaboration, accountability, continuous learning, and delivery excellence.

Support business development

Identify opportunities to expand Commerce & Digital services with existing and prospective clients.
Contribute to proposals, scoping activities, and client presentations.
Help strengthen Valtech's market positioning and commerce consulting capabilities.

Requirements

7+ years of experience in digital commerce, eCommerce consulting, or digital transformation roles
Deep expertise in SaaS search platforms, with a strong background in search discovery, implementation, integration, and/or migration (Coveo, Algolia, Bloomreach, Azure AI Search, or similar enterprise search solutions).
Proven experience delivering end-to-end commerce or omnichannel initiatives in a consulting or agency environment
Bachelor’s or Master’s degree in Business, Marketing, Information Systems, Engineering, or a related field
Strong understanding of digital commerce ecosystems (eCommerce platforms, CMS, CRM, CDP, OMS, Search)
Experience defining digital strategies, roadmaps, and operating models
Ability to translate business needs into functional and technical requirements
Solid knowledge of customer experience (CX), user journeys, and conversion optimization
Familiarity with data-driven decision-making, KPIs, and performance measurement
Demonstrated ability to lead workshops, discovery phases, and stakeholder alignment sessions
Strong analytical and problem-solving skills with a structured, consulting mindset
Experience working in cross-functional teams (business, product, technology)
Comfortable interacting with senior stakeholders and client leadership
Excellent communication, presentation, and storytelling skills
Ability to influence decisions and drive consensus in complex environments
Bilingual (English & French) (spoken and written) - English is a must, French a nice to have.
Experience with Agile / Scrum methodologies
Proactive, adaptable, and results-oriented
Strong sense of ownership and commitment to quality
Interest in innovation and emerging digital commerce trends

We Offer

A flexible and collaborative global work environment.
Opportunities to work with leading brands on complex digital transformation initiatives.
Continuous learning, professional development, and certification opportunities.
Exposure to diverse teams, industries, and technologies.
A culture built on creativity, curiosity, and shared success.

About Valtech

Valtech is the experience innovation company that exists to unlock a better way to experience the world. By blending crafts, categories, and cultures, we help brands unlock new value in an increasingly digital world.

At the intersection of data, AI, creativity, and technology, we drive transformation for leading organizations, including L’Oréal, Mars, Audi, P&G, Volkswagen Dolby, and more.

At Valtech, we don’t just talk about transformation. We make it happen. Our people are the heart of our success, and we foster a workplace where everyone has the support to thrive, grow, and innovate.

Are you ready to create what’s next? Join us.

Contact Us

Fill in your details and kickstart your transformation journey.

Should you need an alternative format and/or communication support to provide feedback, please contact Sheree Atcheson.

Let's reinvent the future

Senior Commerce & Digital Consultant

Job description