Senior CRM Functional Consultant - Quebec
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Job description
About the Position
Senior CRM Functional Consultant - Quebec
Location: Quebec, CA
Employment Type: FULL_TIME
Posted Date: 2026-08-17
Role Overview
This role involves designing and implementing custom CRM solutions by developing system architectures, process maps, and low-level designs. You will work directly with financial services clients to understand their business needs and translate them into functional requirements.
Responsibilities
- Financial Services Expertise: Provide expert advice for Banks and Credit Unions to optimize and improve business operations using CRM automation.
- Needs Analysis: Analyze client business processes to identify requirements and opportunities for CRM optimization.
- Training & Support: Develop training materials and deliver workshops for users and provide post-go-live support to ensure smooth adoption.
- Process Improvement: Automate repetitive tasks and develop workflows to streamline operations and enhance customer engagement.
- Solution Design and Architecture: Develop robust CRM system architectures and detailed designs based on client requirements.
- Agile Methodology: Participate in agile ceremonies and maintain project documentation, ensuring the successful delivery of CRM initiatives on time and within scope.
- Strategic and Tactical Execution: Bridge strategic planning with hands-on implementation. Build release plans, develop solutions, and ensure quality assurance through testing plans. Proactively identify and resolve potential issues.
- Knowledge Sharing: Contribute to the development of business applications and thought leadership content. Mentor junior consultants and support the growth of the CRM practice.
- Problem Resolution: Address complex project challenges and manage conflict in dynamic client situations.
Requirements
- Education: Degree in Software Engineering, IT, or a related field.
- Experience: Extensive knowledge and experience of implementation CRM solutions in the Financial Services industry, i.e., Banks and Credit Unions.
- Certifications: Valid CRM Certification.
- Skills:
- Strong understanding of business process concepts and project lifecycles.
- Proven ability to lead strategic discussions and manage client relationships.
- Ability to combine strategic thinking with practical execution.
Nice to Have
- Agile Methodology: Experience with Agile project management.
- Training: Experience in developing training materials and conducting workshops.
We Offer
- Competitive salary.
- Annual performance and salary review.
- 3 weeks of vacation and 4 personal/sick days.
- Healthcare/full benefits are normally available after three months, with potential flexibility.
- Flexible schedules.
- Professional development through training opportunities.
- Social activities.
About the Company
Talentuch is a leading Technology & Consulting firm specializing in CRM solutions for financial services clients. We are committed to providing innovative and efficient CRM solutions to our clients.
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Talentuch is a full-service Human Resources, Outsourcing, Advisory, and Recruiting company. We specialize in recruitment for the Microsoft channel, SAP, and General IT. We operate worldwide, with clients and candidates from the USA, Canada, Europe, Middle East, LatAm, Ukraine and many other countries.About us:Professional Recruitment Outsourcing, and HR Advisory9+ years of experience in international IT recruitment15 dedicated recruitment professionals in the team, passionate about what they do and committed to excellence40+ clients around the globe20+ accepted offers each month300+ technical interviews with candidates worldwide are conducted by our team each monthUnique subscription-based and project-based outsourcing models, to meet everyone’s unique recruitment needsEach of our team members specializes in technical recruitment and sourcingOur clients include national and international IT companies, startups, design studios, recruiting agencies, and professional services firmsWe build powerful teams for the company’s success and cultivate the talent of every business we touch.We are experts in:Talent acquisition tailored to the needs of IT and technology sectors.Workforce planning and strategic staffing solutions that match the unique requirements of the client.Guidance and support in successful employee recruitment and talent acquisition.Flexible recruitment model that meets your long-term and short-term needs.Customized talent acquisition strategies aligned with your business goals.Fast and high-quality recruitment of technical specialists.We are passionate professionals enthusiastic about what we do.Join Talentuch and immerse yourself in our atmosphere of professional recruitment. Get the benefits of working remotely and flexibly with international clients. Fulfill your ambition in finding the best talent with Talentuch.Follow us on social media:www.linkedin.com/company/talentuchwww.linkedin.com/... pany/talentuch-communitywww.youtube.com/@Talentuch-Community
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