Senior CRM Manager

Location: Anywhere (Hybrid Remote)

About the Position

GR8_TECH builds B2B iGaming platforms for operators who play to lead. We deliver full-cycle, high-impact tech designed to scale - from seamless integrations and expert consulting to long-term operational support. Our platform powers millions of active players and drives real business growth. Call it what it is: the iGaming Platform for Champions.

With 1000+ GR8 people across locations and time zones, we don’t just ship technology - we help operators build success stories across brands, markets, and geos.

Our ambition drives us. Our people make it real.

If you’re a challenger in spirit and a champion in action - join us.

Responsibilities

CRM Strategy & Customer Retention

• Own the execution of CRM initiatives that improve customer retention, engagement, and loyalty.
• Develop customer lifecycle journeys for different audiences and behavioral segments.
• Identify new retention opportunities using customer insights and business data.
• Continuously evolve CRM strategies based on performance, market trends, and customer behavior.

Campaign Execution & Optimization

• Build, launch, and manage multi-channel CRM campaigns across email, push, in-app, SMS, and other communication channels.
• Design personalized customer experiences using segmentation and behavioral triggers.
• Run A/B tests to validate hypotheses and improve campaign effectiveness.
• Optimize campaign performance through continuous experimentation and iteration.

Data & Performance

• Analyze campaign performance and customer behavior to identify growth opportunities.
• Translate complex data into actionable recommendations.
• Apply predictive analytics to anticipate customer needs and reduce churn.
• Define, monitor, and improve key CRM performance metrics.

Cross-functional Collaboration

• Partner with Product, Marketing, Analytics, and Customer Support teams to deliver impactful CRM initiatives.
• Align campaign priorities with business objectives and product launches.
• Coordinate campaign delivery across multiple stakeholders while ensuring quality and timely execution.
• Share insights and recommendations that influence customer engagement strategy.

Requirements

Must-have

• Previous experience as a CRM Manager or in a similar CRM role.
• Strong understanding of CRM, customer lifecycle management, and retention strategies.
• Experience planning and executing multi-channel CRM campaigns.
• Strong analytical mindset with the ability to turn data into business decisions.
• Hands-on experience with CRM platforms and campaign management tools.
• Excellent stakeholder management and cross-functional collaboration skills.
• Strong organizational skills with the ability to manage multiple initiatives simultaneously.

Nice-to-have

• Experience working in high-growth digital products or tech companies.
• Knowledge of experimentation methodologies and statistical analysis.

We Offer

• Benefits Cafeteria - annual budget you allocate to: Sports • Medical • Mental health • Home office • Languages.
• Work-life & support
  • Paid maternity/paternity leave + monthly childcare allowance.
  • 20+ vacation days, unlimited sick leave, emergency time off.
  • Remote-first + tech support + coworking compensation.
  • Team events (online/offline/offsite).
  • Learning culture with internal courses + growth programs.

About the Company

GR8_TECH culture is how we win - through trust, ownership, and a growth mindset. We move fast, stay curious, and keep it real, with open feedback, room to experiment, and a team that’s got your back.

• FUELLED BY TRUST: we’re open, honest, and have each other’s backs.
• OWN YOUR GAME: we take initiative and own what we do.
• ACCELER8: we move fast, focus smart, and keep it simple.
• CHALLENGE ACCEPTED: we grow through challenges and stay curious.
• BULLETPROOF: we’re resilient, ready, and always have a plan.

Get Ready for GR8 Benefits!

Working at GR8 Tech means being part of a winning team. In addition to vacancies and jobs, we offer our employees a comprehensive benefits package designed to keep them in top form professionally and personally.

• Childcare Support: Payment for courses, education, and childcare within the budget to support the child's development.
• Corporate Life Insurance: At GR8 Tech, caring is winning. Work in a company where we provide robust corporate life insurance, so you and your loved ones have peace of mind, whatever twists and turns life may take.
• Benefit Cafeteria:
  • Health and Wellness Coverage
  • Fitness Compensation
  • Home Workspace Organization
• Professional Growth Opportunities:
  • Educational events
  • Participation in tech and business conferences
  • Assistance in publishing articles in leading specialized publications and blogs
• Time Off and Special Leaves:
  • Vacation and additional special days
  • Sick leaves
  • Emergency leave
  • Public Holidays
  • Maternity/Paternity leave
• Relocation Boost: Embark on a new professional journey with our relocation program! We're here to support you every step of the way. Ask your recruiter about additional benefits in the current region

Want to explore more?

• Media: Stay up-to-date with our press releases and media coverage. Discover the latest news and updates about GR8 Tech!
• Events: Keep informed with the latest iGaming events and conferences. Mark your calendars and be part of the conversations driving iGaming forward!

Solutions

• Hyper Turnkey
• Crypto Turnkey
• Light White Label
• GR8 Sportsbook
• Infinite Casino Aggregation

Platform

• GR8 Tech Platform
• GR8 Tech AI
• Sportsbook
• Sportsbook iFrame
• Sportsbook API
• Casino
• CRM
• Payments Gateway
• PAM
• CMS
• Affiliate platform

Company

• Careers
• Events
• Media
• Success Stories
• Newsroom

Resources

• Blog
• Guides
• Video Tutorials
• Glossary
• Sports Catalog
• Casino Providers Catalog
• Casino Games Catalog
• Knowledge Hub
• Acceler8 Lab

Contacts

• [email protected]
• Spyrou Kyprianou Ave 120, Limassol, Cyprus

GR8 Tech operates solely as a B2B software service provider within the iGaming industry, and as such, does not offer or operate direct gambling services to consumers on this website.

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