Senior Customer Consultant

About the Position

We are seeking a Senior Customer Consultant to join our Customer Success team. This role is pivotal in transforming the way we serve our clients with new and updated tools to help our teams get the job done quickly and easily. As a key link between NielsenIQ and our clients, you will partner with FMCG industry manufacturers to provide measurement and improvement for the clients and markets we serve.

Responsibilities

• Maintain & enhance existing customer relationships and build strong partnerships with the Clients
• Help Clients make winning decisions with the world-class service experience
• Understand Clients and define solutions with stakeholders
• Know and understand the business needs of your Clients and conduct strategic workshops that generate added value and opportunities
• Support budget attainment, close coordination with Sales team on sales opportunities
• Continuously expand knowledge of business topics, markets, and NielsenIQ products
• Use deep industry, customer, and product knowledge to increase client ROI
• Analyze and interpret sales data to answer specific Client business questions and deliver value to the Clients via actionable and concrete recommendations
• Lead Client meetings and presentations
• Manage Client escalations
• Drive adoption of NielsenIQ tools & capabilities

Requirements

• 2-3 years of experience that combines client-facing and analytical roles (areas such as account management, category management, trade marketing, client consulting, or similar)
• Experience within the FMCG industry is preferred
• Proven ability to build strong partnerships with the clients
• Client-centric approach and high-level client service skills
• Distinctive industry expertise regarding trends, environment categories, etc.
• Strong presentation skills
• Strong analytical mind and excellent numerical skills
• Very good knowledge of Microsoft Excel, PowerPoint
• Fluent Polish and very good written and spoken communication skills in English (must have)
• Ability to work both independently and as an enthusiastic team player
• Comfortable working in a virtual environment

We Offer

• Flexible working environment
• Volunteer time off
• LinkedIn Learning
• Employee-Assistance-Program (EAP)

About the Company

NielsenIQ is the world’s leading consumer intelligence company, delivering the most complete understanding of consumer buying behavior and revealing new pathways to growth. In 2023, NielsenIQ combined with GfK, bringing together the two industry leaders with unparalleled global reach. With a holistic retail read and the most comprehensive consumer insights-delivered with advanced analytics through state-of-the-art platforms-NielsenIQ delivers the Full View™. NielsenIQ is an Advent International portfolio company with operations in 100+ markets, covering more than 90% of the world’s population.

For more information, visit NielsenIQ.

Our Commitment to Diversity, Equity, and Inclusion

At NielsenIQ, we are steadfast in our commitment to fostering an inclusive workplace that mirrors the rich diversity of the communities and markets we serve. We believe that embracing a wide range of perspectives drives innovation and excellence. All employment decisions at NielsenIQ are made without regard to race, color, religion, sex (including pregnancy, sexual orientation, or gender identity), national origin, age, disability, genetic information, marital status, veteran status, or any other characteristic protected by applicable laws. We invite individuals who share our dedication to inclusivity and equity to join us in making a meaningful impact. To learn more about our ongoing efforts in diversity and inclusion, please visit the Diversity and Inclusion page.