(Senior) Customer Experience & Education Program Manager

About the Position

Are you passionate about helping people learn, grow, and succeed? Do you enjoy creating engaging learning experiences, working with customers, and collaborating with colleagues across different countries and cultures? If so, we'd love to hear from you.

At 3Shape, we're looking for a (Senior) Customer Experience & Education Program Manager to join our Global Academy & Clinical Advisory team. In this role, you'll help design and deliver education programs that support dental professionals throughout their journey with 3Shape solutions.

Whether your background is in customer education, learning & development, training, customer success, healthcare, project management, or a related field, this could be an exciting opportunity to make an impact on a global scale.

Responsibilities

• Create Customer Learning Journeys - help design learning experiences that guide customers from onboarding through advanced use of our solutions. You'll work with global and regional teams to understand customer needs and ensure the right education is available at the right time.
• Develop and Improve Training Programs - partner with learning content specialists and subject matter experts to create engaging and effective training programs that help customers build skills and achieve success.
• Coordinate and Deliver Training Activities - work with trainers and stakeholders around the world to plan, organize, and support training events, both virtual and in-person.
• Collaborate with Industry Experts - build relationships with dental professionals and industry experts to expand our educational offerings and strengthen our customer community.
• Stay Close to the Customer - take an active role in training and education activities to better understand customer needs and identify opportunities for improvement.
• Support Internal Learning - help ensure that customer-facing teams have access to relevant knowledge and learning resources so they can provide the best possible customer experience.
• Manage Projects and Drive Improvements - coordinate multiple initiatives at the same time, keeping stakeholders informed and ensuring projects move forward smoothly and effectively.

Requirements

• Have experience in customer education, learning & development, training, customer success, support, project management, healthcare, or a related area
• Enjoy helping others learn and develop new skills
• Can coordinate projects and work effectively across different teams
• Are organized and comfortable managing multiple priorities
• Have strong communication and stakeholder management skills
• Like working in an international and collaborative environment
• Are proactive and enjoy improving processes and experiences
• Communicate confidently in English

Nice to Have

• Experience in the dental industry
• Experience training customers, partners, or colleagues
• Knowledge of digital dentistry workflows
• Additional language skills beyond English

We Offer

• Private healthcare (Luxmed) with extended dental package
• Fresh fruits and healthy lunches at a symbolic cost (2 PLN)
• Company-sponsored group life insurance plan (UNUM), including a free standard coverage package
• Access to a comprehensive health and wellbeing program
• Language courses with qualified teachers
• A modern office with relax zones in Szczecin
• A vibrant, international environment with skilled and collaborative colleagues

About the Company

3Shape started with a simple idea - to make 3D scanning better. First, we applied it to the hearing industry, then we succeeded in dentistry. Twenty years later, 3Shape has 2,000+ employees globally. With the help of dental professionals and amazing colleagues we’re creating award-winning scanning and CAD/CAM solutions to change dentistry together! Together, we contribute to a better world. Experience the everyday #lifeat3Shape across the globe on LinkedIn.

3Shape is headquartered in Copenhagen, with development teams in Denmark, Ukraine, and Macedonia with a production site in Poland. 3Shape is a global company with presence in Europe, Asia, and the Americas.