About the Position

Join Droids On Roids as a Senior Customer Success Manager, where you'll build strategic relationships and drive account growth for top-tier clients.

Responsibilities

Build and nurture strategic relationships with key clients, from Product Owners to C-level executives.
Understand our clients’ business models, goals, and challenges – and help them achieve measurable outcomes with our support.
Lead account growth plans based on business analysis (e.g., SWOT, stakeholder mapping) and translate them into upsell and cross-sell opportunities.
Negotiate contract extensions, manage budgets & forecasts, and ensure smooth collaboration with delivery teams.
Monitor client satisfaction (NPS, success checks) and turn insights into clear action plans.
Act as a business partner, not just a service provider.

Requirements

7 years of experience in Customer Success / Strategic Account Management / Business Development in technology companies (software house, digital agency, SaaS, consulting).
Strong background in digital products / mobile / software.
Experience working with enterprise clients and corporate structures.
Proven track record of account growth, upsell, cross-sell, and long-term client development.
Executive presence and ability to handle difficult conversations while building trust.
Strong business acumen – understanding client business models and linking projects to 12–24 month strategic goals.
Excellent negotiation skills – driving win-win outcomes.
Analytical and strategic mindset – turning data (financials, NPS, product success metrics) into recommendations.
English C1/C2.
Solid Excel skills and financial literacy.
Curiosity, problem-solving mindset, ability to handle multiple threads without losing focus.

Nice to Have

Experience in strategic consulting, or roles like Product Strategist / Business Developer.
International exposure – understanding cultural nuances in partnerships and negotiations.

We Offer

Competitive salary: 100 - 120 PLN + VAT (B2B)
Flextime: Enjoy flexible working hours that let you choose your start and end times, accommodating your personal schedule.
Mental healthcare: We care about your mental health, so if you feel down you can always get help from our dedicated platform or a specialist.
Internal workshops: We invite pros to teach us how to become better – in both soft & hard skills.
Networking: Have a real influence in the IT community and engage in creating our events: Toast, letSwift, Fluttered.
Macbook & software: We work on Macbooks Pro and you’ll get one as well on your first day, together with any software you need.
Fame on our blog: Have something to say? Publish your thoughts on our blog and get shared by digests like AndroidWeekly or Hacker News.
Team hangouts: We meet in person regularly. From Halloween parties to kayaking trips and crafting workshops, we keep things fun and engaging!
Brand new office: Comfy desks, great coffee, a workshop room, and quiet spaces for deep focus – our 315m² office in the heart of Wrocław is waiting for you!

About the Company

At the beginning of 2025, Droids On Roids joined forces with Apadmi, one of the UK’s leading digital product consultancy, unlocking even more opportunities for innovation in mobile development.

We work with top startups and global brands like CCC, Carlsberg, Vodafone, BBC, and Co-op, delivering high-quality code and an agile approach they trust. But don’t just take our word for it – see what our clients say on Clutch.co.

Why join us? You’ll work with top-tier international clients on strategic partnerships, not one-off projects. You’ll have space to influence how we build relationships with clients and set standards for Customer Success in our company. Opportunity to shape processes and strategy – we’re looking for someone who will raise the bar and show us new, more effective ways of doing things. A collaborative environment where your voice matters and your experience is highly valued. We’re looking for a specialist we can learn from – bringing fresh ideas, approaches, and ways of working.

Data Processing

Your personal data will be processed by Droids On Roids Sp. z o.o. for the needs of a recruitment process. For information about the purposes and means of processing, check out the Privacy Policy.

Recruitment Process

Submit an application form.
Answer a few technical questions during an initial Hangouts call.
Join an online final stage interview with Customer Success Team Manager.
Get feedback and join our team!

Apply Now

Apply Now and you'll receive a copy of the form in your email. You’ll hear from us via email within 1 working day.

Thanks for reaching out, and stay tuned!

All the best,

Business Developers at Droids On Roids

P.S. In the meantime, check out our insights and follow us on social media:

Senior Customer Success Manager

Job description