Senior Customer Success Manager

About the Position

We're seeking a Senior Customer Success Manager with 5+ years of experience in programmatic ad management to join our team in New York, driving client growth and satisfaction.

Responsibilities

• Serve as the primary point of contact for a portfolio of advertiser accounts, ensuring their success and satisfaction
• Build and maintain strong, long-term relationships with clients, understanding their business goals and challenges
• Manage end-to-end campaign execution, including setup, monitoring, and optimization to meet performance objectives
• Analyze campaign data to identify trends, insights, and areas for improvement
• Collaborate with internal teams to implement optimizations and troubleshoot issues
• Develop strategic plans to enhance campaign performance and achieve client KPIs
• Prepare and deliver regular performance reports, providing insights and recommendations
• Proactively identify growth opportunities within accounts and contribute to long-term success planning
• Work closely with Sales, Product, and Engineering teams to align on client needs and deliver solutions
• Provide feedback to inform product development and feature enhancements

Requirements

• 5+ years of experience in customer success, ad operations, or programmatic campaign management
• Deep expertise in DSP platforms, mobile advertising, and the programmatic ecosystem
• Familiarity with privacy-first measurement frameworks (e.g., SKAdNetwork) is a strong plus
• Proven success in driving client growth, retention, and satisfaction
• Strong analytical skills with the ability to translate performance data into actionable optimization strategies, deliver insights to clients, and identify opportunities for account growth
• Self-starter with a strong drive to learn, take initiative, and make a meaningful impact
• Quick learner with a growth mindset - comfortable working independently, adapting to evolving priorities, and taking ownership
• Experience mentoring junior team members and collaborating effectively across functions
• Bachelor’s degree in Marketing, Business, or a related field is preferred but not required; equivalent practical experience is equally valued, and advanced qualifications are a plus

We Offer

• Stay healthy and covered with our comprehensive Medical, Dental, Vision, Disability, Life, and other Insurances
• Support your long-term financial security with our 401(k) Retirement plan with company match
• Save on everyday expenses with pre-tax FSA plans for Healthcare, Dependent care, and Commuting
• Pick what matters most to you in our Fringe Personalized Benefits Platform, with a budget of $100/month: lifestyle, fitness, hobbies, travel, and more
• Recharge with 13 paid holidays, unlimited PTO, and 3 Wellness Days throughout the year
• Enjoy peace of mind with paid Parental Leave for life’s important milestones
• … and even more reasons to join us!

Greater NY-area Residents: We currently have a hybrid remote work policy. All Verve For Advertisers employees living within a 90-minute (one way) commute of our NYC office are expected to be in the office three days per week.

Salary Range

$120,000 - $140,000 USD

Verve provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

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About the Company

Verve has created a more efficient and privacy-focused way to buy and monetize advertising. Verve is an ecosystem of demand and supply technologies fusing data, media, and technology together to deliver results and growth to both advertisers and publishers–no matter the screen or location, no matter who, what, or where a customer is. With 30 offices across the globe and with an eye on servicing forward-thinking advertising customers, Verve’s solutions are trusted by more than 90 of the United States’ top 100 advertisers, 4,000 publishers globally, and the world’s top demand-side platforms. Learn more at verve.com.

Verve For Advertisers is a technology company that empowers brands and agencies to connect moments of discovery and drive measurable outcomes across screens.