Senior Data Operations Analyst - SO

About the Position

We are seeking a Senior Data Operations Analyst to manage end-to-end (E2E) operational queries, deliver high-quality data, and support clients in statistical operations.

Responsibilities

• Acts as the primary point of contact between Operations and internal client services/clients to manage E2E operational queries and support.
• Acts as a secondary point of contact in the absence of the team lead in managing E2E operational queries and deliverables.
• Delivers databases and outputs based on client specifications on time and at the expected quality, engaging with stakeholders.
• Accountable for managing NIQ’s Statistical Operations processes to deliver high-quality and on-time data to clients according to SLAs for assigned countries. This includes extensive data analysis using statistical/mathematical techniques.
• Supports addressing client queries related to Statistical Operations.
• Accountable for critical-to-quality decisions in Statistical Operations processes.
• Maintains a two-way communication process with other teams.
• Responsible for the timely provision of data in the highest quality according to the agreed service level and requirements.
• Processes defined reports, schedules, and processes by adhering to defined procedures, delivery schedules, and SLAs.
• Monitors team KPIs (quality and on-time delivery) and stays updated with all processes related to the assigned area.
• Contributes to the implementation of new standards and processes.
• Works daily in a virtual and multicultural environment through cooperation with stakeholders and colleagues to deliver against set objectives.
• Provides constructive input to Process Owners/Team Leads/Operations Manager to optimize and improve Operations effectiveness.
• Understands the relationship of assigned processes to both upstream and downstream processes to guarantee clean data is delivered by eliminating the need for rework from any Operations team.

Requirements

• Bachelor’s or Master’s degree; preference given to Statistics, Mathematics, Computer Science.
• Minimum experience of 2 years and above in NIQ Operations (For Internals).
• Excellent organization skills, aptitude to work in a team, and meet deadlines.
• A high degree of accuracy, proactivity, and attention to detail.
• Project management aptitude (Decision making, critical path, task sequencing, problem solving, etc.).
• Common business language knowledge (English): speaking and writing with fluency.
• Good in SQL and Excel.
• Well-developed analytical skills and very good attention to detail.
• Client communication skills.
• Proactivity attitude in recommending suitable solutions.
• Ability to drive initiatives forward and deliver business results in a client-focused manner.
• Ability to work effectively in a team to achieve goals together.
• Good understanding of the end-to-end production process/stream knowledge.
• Very good understanding of the local market.

We Offer

• Flexible working environment.
• Volunteer time off.
• LinkedIn Learning.
• Employee-Assistance-Program (EAP).

About the Company

NIQ is the world’s leading consumer intelligence company, delivering the most complete understanding of consumer buying behavior and revealing new pathways to growth. In 2023, NIQ combined with GfK, bringing together the two industry leaders with unparalleled global reach. With a holistic retail read and the most comprehensive consumer insights-delivered with advanced analytics through state-of-the-art platforms-NIQ delivers the Full View™. NIQ is an Advent International portfolio company with operations in 100+ markets, covering more than 90% of the world’s population.

For more information, visit NIQ.com.

Our commitment to Diversity, Equity, and Inclusion

At NIQ, we are steadfast in our commitment to fostering an inclusive workplace that mirrors the rich diversity of the communities and markets we serve. We believe that embracing a wide range of perspectives drives innovation and excellence. All employment decisions at NIQ are made without regard to race, color, religion, sex (including pregnancy, sexual orientation, or gender identity), national origin, age, disability, genetic information, marital status, veteran status, or any other characteristic protected by applicable laws. We invite individuals who share our dedication to inclusivity and equity to join us in making a meaningful impact. To learn more about our ongoing efforts in diversity and inclusion, please visit the NIQ Diversity and Inclusion page.

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