Senior Director, Client Partner

About the Position

We are seeking a Senior Director, Client Partner to serve as the "CEO" and P&L owner of one or multiple client accounts, owning senior-level client relationships and successfully ensuring the quality, integrity, value, and financial metrics of the portfolio. Our ideal candidate will also act as the primary point of contact for Clients, Delivery Teams, Technology Practices, and Consulting Teams within the Life Sciences Business Unit. This role involves developing and implementing account strategies, architecting and overseeing delivery approaches, building successful relationships, and owning business results.

Responsibilities

• Manage all commercial aspects of the client and/or portfolio accounting including revenue, profitability, contracts, pricing, and forecasting
• Serve as our clients' first line of contact and trusted advisor, providing leadership across joint EPAM-client teams while ensuring optimal levels of productivity, service, communications, and quality
• Bring creativity, curiosity, and innovation with a positive energy to help clients not just execute on their current programs, but also realize new business and technical opportunities tied to their mission and strategy
• Engage with senior and C-level stakeholders across all areas of the business on a regular basis, delivering a continuous flow of business building and improvement ideas, while securing relationship and performance feedback
• Apply current digital and industry domain experience to clients and the Business Unit, staying abreast of emerging trends, unique opportunities, and challenges, and proactively develop opportunities for them
• Align with the BU Head and other Portfolio owners, Client Partners, Practice Leads, Delivery Managers, and Senior Leadership to co-develop/support account plans and strategies for delivery, client satisfaction, and growth
• Shape solutions that bridge strategy and plans to real-world execution, properly scoping/pricing engagements with delivery team counterparts, establishing optimal operating models and project team organization, and leading the transition from the sales process to the delivery phase
• Open new opportunities and close contracts including support of sales/pre-sales activities by assessing opportunities, responding to RFPs, creating proposals, and presentations

Requirements

• 15+ years of demonstrated track record of developing and growing client relationships and leading teams delivering end-to-end solutions within a software development or management consulting organization
• 5+ years working in a Life Sciences environment, preferably within Research / Drug Discovery, Clinical Development, and/or Commercial
• Knowledge of technology, business models, subject matter, and trends within Biotech and Pharma industries, with particular interest in Digital Transformation + Execution, Agile/DevOps, and Big Data
• Skills in Analytics and demonstrated track record for solving challenging scientific, business, and technical problems and making complex things simple
• Understanding of human-centered design, compelling user experience, and how these tie to technical solutions
• Experience managing and monitoring performance metrics across large-scale accounts and account portfolios in a clear and quantified way
• Capability to effectively balance account management, business development, and sales activities
• Superb verbal and written communication, with seasoned presentation skills and proven ability to determine sales messaging, participate in orals, and lead negotiations
• Proven ability to manage large and complex client engagements under high stress and competition to successful completion
• Strong leadership, people development skills, and passion to recruit, counsel, develop, and retain staff

We Offer

• Opportunity to work remotely from San Francisco, United States of America
• Competitive contractor terms

About the Company

EPAM Systems is a global software product development and digital platform company. We partner with the world’s leading organizations to deliver innovative solutions that drive business transformation and growth.