Senior Experience Researcher

About the Position

Senior Experience Researcher

Portugal - Remote

Why Valtech? We’re the experience innovation company - a trusted partner to the world’s most recognized brands. To our people we offer growth opportunities, a values-driven culture, international careers and the chance to shape the future of experience.

Responsibilities

• Lead and facilitate discovery phases, employing a mix of research methods, workshops, and stakeholder engagement to uncover user needs and business challenges.
• Plan and conduct user research, synthesizing findings into actionable insights that inform strategy and design.
• Develop experience maps, service blueprints, and user journeys to communicate insights and define areas of opportunity.
• Work collaboratively with product managers, engineers, and other designers to align on vision, priorities, and scope.
• Translate discovery insights into compelling design concepts, prototypes, and recommendations.
• Advocate for human-centred design, influencing stakeholders and ensuring design decisions are backed by evidence.
• Facilitate co-creation sessions with stakeholders and users to explore solutions and validate ideas early.
• Define and document design principles and frameworks that guide the overall experience.
• Support usability testing, iteration, and refinement of experiences based on user feedback.
• Mentor junior designers and contribute to the continuous evolution of our design practice.
• Represent Valtech publicly by participating in talks, events and conferences.

Requirements

• Core Skills:

  • User Research
  • Facilitation
  • User Testing
  • Interaction Design
  • Information Architecture

• Secondary Skills:

  • Agile Methodologies
  • Prototyping
  • Design Principles
  • Design Frameworks
  • Usability Testing

We Offer

• Flexibility, with remote and hybrid work options (country-dependent)
• Career advancement, with international mobility and professional development programs
• Learning and development, with access to cutting-edge tools, training and industry experts

About the Company

Valtech is the experience innovation company that exists to unlock a better way to experience the world. By blending crafts, categories, and cultures, we help brands unlock new value in an increasingly digital world.

At the intersection of data, AI, creativity, and technology, we drive transformation for leading organizations, including L’Oréal, Mars, Audi, P&G, Volkswagen Dolby, and more.

At Valtech, we don’t just talk about transformation. We make it happen. Our people are the heart of our success, and we foster a workplace where everyone has the support to thrive, grow and innovate.

Apply for this Job

Please share examples of your work as PDFs or online case studies with your application. We’re interested in the activities you go through as you research, test, and present your thinking and conclusions. For example; use of data, interviews, workshops, sketches, concepts, flows, experience maps, prototypes, etc. ‘Finished’ visual designs are not the only focus here. All supplied examples will be handled in complete confidence.

Once you apply, our Talent Acquisition team will review your application. Your CV should cover key information on relevant experiences and expertise. We do not require information such as age, gender, marital status, or a headshot in your application. We review all candidates based on skills, experience, and potential.

⚠️ Beware of recruitment fraud!

We are committed to inclusion and accessibility. If you need reasonable accommodations during the interview process, please either indicate it in your application or let your Talent Partner know.