Senior Key Account Manager (f/m/d)

About the Position

We are seeking a passionate and driven Senior Key Account Manager (f/m/d) to join our team in Luxembourg. If you value ownership, growth through real responsibility, and working with a thoughtful, ambitious team, this role might be for you.

Responsibilities

• Serve as the strategic point of contact for fund managers, ensuring a seamless, high-quality experience across all touchpoints.
• Lead the end-to-end post-sales lifecycle-from onboarding through growth and upsell-collaborating with multiple departments including Operations, Product, Sales, Legal, and Finance.
• Build deep, trust-based relationships with customers and translate their needs into clear insights that drive product and operational improvements.
• Own and optimize key customer metrics, including NPS, retention, NRR, and escalation management.
• Collaborate closely with the Head of Customer Success to refine and scale our Customer Success strategy as the company grows.

Requirements

• 4+ years of professional experience, including 1–3 years in enterprise Account Management or Customer Success.
• Hands-on experience in a private equity or venture capital environment-specifically in fund operations, investor services, or fund administration.
• Ability to manage complex, high-value customer relationships and confidently engage with senior stakeholders.
• Strong analytical and communication skills, with the ability to simplify complex topics and tailor your approach to diverse audiences.
• Proven track record of operating effectively in fast-moving, high-growth environments and adapting quickly to changing priorities.
• Proficiency in English and German is a must.

Workplace & Benefits

• Competitive salary
• Customizable benefits package (wellbeing, sport, mobility, food, and more)
• 28 days of vacation, plus 2 company days and local public holidays
• Remote first work model
• Up to 4 remote calendar weeks a year
• Work with a diverse team of 120+ bunchies from 40+ countries, with leaders who are best-in-class in their domains

Hiring Process

1. People Team Interview (30 min): Introduction to bunch, expectations, values, and your career aspirations.
2. Deep-Dive Interview (30 min): Explore the role, your experience, and how your journey aligns with our mission.
3. Practical Interview (45 min): Demonstrate your approach to Account Management and communication.
4. Final two part stakeholder interview (60 min): First with our VP of Operations and second with one of our Co-founders to ask questions and get to know our leadership.

About the Company

bunch is building the operating infrastructure for the next generation of private markets. We combine AI-powered automation with deep regulatory expertise to replace fragmented spreadsheets and manual processes with one integrated platform across the fund lifecycle, purpose-built for private markets heading toward $32 trillion in Assets Under Management.

We've 4x our ARR in 2025, crossed 150 fund managers and 12,000 LPs on the platform, and just closed our $35M Series B in May 2026. We're looking for ambitious people who want real ownership of hard problems, and who care about building infrastructure that actually matters to the people using it.

At bunch, we're committed to an inclusive environment where diversity is valued and celebrated. We provide equal opportunities to all qualified applicants.

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