About the Position

Senior Manager, Business Analyst – Small Business Insurance – Global Consulting

Location: Toronto, Ontario, Canada

Work Model: Hybrid – 3 days per week onsite at client location in Toronto, Ontario

Job Category: Consulting

Employment Type: Full-time

About Cognizant Consulting

Cognizant Consulting is more than Cognizant’s consulting practice-we’re a global community of experts dedicated to helping clients reimagine their business. Blending deep industry and technology advisory capability, we create innovative business solutions for leading organizations. And now, we’re looking for our next colleague who’ll join us in shaping the future of business. Could it be you?

About the Role

As a Senior Manager- Business Analyst, Consulting – Small Business Insurance, you will make an impact by helping insurance clients modernize and transform their business operations across underwriting, policy administration, billing, claims, product, and customer experience functions. You will bring strong knowledge of the Small Business Insurance domain and work closely with client stakeholders, business leaders, technology teams, and cross-functional Cognizant delivery teams to define business needs, shape solution approaches, and support successful transformation outcomes.

You will be a valued member of Cognizant Consulting’s Insurance practice, helping clients improve operational efficiency, strengthen business processes, and enable modern insurance capabilities across the policy lifecycle. The hiring manager specifically identified Small Business Insurance experience as a key requirement, with Guidewire experience considered an asset.

Responsibilities

Lead business and consulting workstreams for Small Business Insurance transformation initiatives.
Partner with client stakeholders to understand current-state processes, pain points, business priorities, and future-state needs.
Support transformation across core insurance operations, including underwriting, policy administration, billing, claims, product management, and customer servicing.
Translate business requirements into functional capabilities, process flows, user stories, business rules, and solution documentation.
Facilitate workshops, stakeholder interviews, walkthroughs, and working sessions with business and technology teams.
Identify process improvement opportunities across Small Business Insurance operations and help define practical, scalable solutions.
Collaborate with technology, delivery, QA, and product teams to ensure business requirements are clearly understood and delivered successfully.
Support Guidewire-related transformation or enhancement initiatives where applicable.
Provide consulting guidance on operating model, process optimization, workflow design, and business readiness.
Contribute to project governance, status reporting, RAID management, stakeholder communications, and delivery planning.
Build trusted relationships with client stakeholders and act as a bridge between business and technology teams.
Coach junior consultants and business analysts while promoting strong consulting discipline and delivery quality.

Requirements

Strong Business Analysis experience in Property & Casualty Insurance, with specific exposure to Small Business Insurance.
Experience working on insurance transformation, operations improvement, system implementation, or modernisation programmes.
Strong understanding of insurance business processes across underwriting, policy lifecycle, billing, claims, servicing, and customer experience.
Senior Manager-level consulting experience, including the ability to lead client-facing workstreams and manage stakeholder expectations.
Experience gathering, analyzing, and documenting business requirements, functional requirements, process flows, user stories, business rules, and acceptance criteria.
Ability to facilitate workshops and translate business challenges into practical solution recommendations.
Excellent communication, stakeholder engagement, and presentation skills.
Ability to work independently, manage competing priorities, and operate effectively in a fast-paced consulting environment.
Bachelor’s degree required.
Must be legally authorized to work in Canada without company sponsorship.

Nice to Have

Experience with Guidewire products such as PolicyCenter, BillingCenter, ClaimCenter, or related Guidewire ecosystem tools.
Experience supporting core insurance platform implementations or enhancements.
Familiarity with Agile delivery methodologies and tools such as JIRA and Confluence.
Experience working across business, technology, QA, vendor, and delivery teams.
Ability to analyze complex business issues and create clear, executive-ready recommendations.
Strong problem-solving skills, attention to detail, and ability to influence stakeholders.
Consulting experience within a large professional services, technology consulting, or insurance advisory environment.
Understanding of insurance product configuration, rating, workflow, data, reporting, or integration considerations.

Work Model

We believe hybrid work is the way forward as we strive to provide flexibility wherever possible. Based on this role's business requirements, this is a hybrid position requiring three (3) days per week onsite at the client's location in Toronto, Ontario, with flexibility to work remotely on the remaining days. Regardless of your working arrangement, we are here to support a healthy work-life balance through our various wellbeing programs.

Compensation & Benefits

Salary Range: CAD $126,000 – $148,000 per year, depending on experience, qualifications, and business requirements.

In addition to a competitive salary, Cognizant offers:

Comprehensive health and dental coverage
RRSP matching programs
Paid vacation and statutory holidays
Employee assistance and wellbeing programs
Learning and development opportunities
Flexible work arrangements
Career development and leadership training programs

Why Join Cognizant Consulting?

At Cognizant, you'll have the opportunity to work with leading insurance clients on strategic transformation programs, partner with talented colleagues across business and technology disciplines, and help clients modernize their operations and customer experience capabilities. You'll be part of a collaborative, growth-oriented culture that values innovation, leadership, and continuous learning.

Things to Know Before You Apply

Work authorization: Cognizant will only consider applicants for this position who are legally authorized to work in Canada without requiring employer sponsorship, now or at any time in the future.
Accommodations: If you have a disability that requires reasonable accommodation to search for a job opening or submit an application, please email [email protected] with your request and contact information.
AI in hiring: We use artificial intelligence (AI) tools to help us screen and assess applications more efficiently. Our team performs additional human review and ultimately decides who moves forward in our hiring process.
Open position: Unless otherwise stated, this job posting is for an open position on our team.
Language proficiency: We ask that all candidates have basic English proficiency for company-wide communications purposes. For roles based in Quebec, professional English proficiency is required, as you’ll deliver services to and collaborate with stakeholders outside the province who may not speak French.
Inclusion: Cognizant is an equal opportunity employer. Your application and candidacy will not be considered based on race, color, sex, religion, creed, sexual orientation, gender identity, national origin, disability, genetic information, pregnancy, veteran status or any other characteristic protected by federal, provincial or local laws.

About Cognizant

Cognizant (Nasdaq: CTSH) is an AI Builder and technology services provider, bridging the gap between AI investment and enterprise value by building full-stack AI solutions for our clients. Our deep industry, process and engineering expertise enables us to build an organization’s unique context into technology systems that amplify human potential, drive tangible outcomes and keep global enterprises ahead in a fast-changing world. See how at cognizant.ai or @cognizant.

Senior Manager, Business Analyst – Small Business Insurance – Global Consulting

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