Senior Manager, Customer Success

About the Position

Senior Manager, Customer Success

• Full-time

About the Role

As part of our local Consulting team, you will collaborate with multiple internal teams and work directly with top FMCG clients-translating retail measurement and consumer panel data into powerful insights that drive decisions and unlock growth. You will become a trusted advisor, gaining a deep understanding of each client’s business, priorities, and challenges. With this knowledge, you’ll identify unmet needs, spot opportunities, and strengthen relationships that boost customer ROI and satisfaction.

Responsibilities

• Build and maintain ongoing relationships with the identified key persons within the client organization
• Increase NPS and ensure clients gain maximum value from NIQ data and capabilities
• Drive adoption of NIQ tools and solutions
• Acts as Voice of Customer ensuring client needs are being met by the appropriate internal NIQ teams
• Build and maintain relationships with other NIQ support teams to ensure quality and timely service levels are exceeded, in order to transform customer experience
• Address potential client roadblocks and challenges by collaborating with internal NIQ stakeholders
• Lead Joint Business Plan process and be accountable for identifying and aligning customer objectives, defining and tracking success, defining strategic service delivery elements of Joint Business Plan and customer ways of working. Collaborate with other commercial functions to incorporate analytic and data quality elements into Joint Business Plan
• Use your industry and product expertise to deliver high-impact insights across NIQ product solutions
• Collaborate with insight partners across NIQ to bring forward thought-provoking market, and category trends
• Identify opportunities for growth and pass leads to our account development team

Requirements

• Bachelor’s Degree, preferably in Business or a related field.
• Minimum 5 years of experience in consumer/trade marketing, technology sales, analytics & insights, market research, or customer account management.
• Strong understanding of client sales and marketing challenges; experience in the CPG industry is an advantage.
• Excellent project management, analytical, and problem-solving skills.
• Strong communication, presentation, and interpersonal skills, with fluency in written and spoken English.
• Proficient in Microsoft Excel and PowerPoint, with the ability to work independently and collaboratively; resilient, determined, patient, and mature.

We Offer

• Flexible working environment
• Volunteer time off
• LinkedIn Learning
• Employee-Assistance-Program (EAP)

About the Company

NIQ is the world’s leading consumer intelligence company, delivering the most complete understanding of consumer buying behavior and revealing new pathways to growth. In 2023, NIQ combined with GfK, bringing together the two industry leaders with unparalleled global reach. With a holistic retail read and the most comprehensive consumer insights-delivered with advanced analytics through state-of-the-art platforms-NIQ delivers the Full View™. NIQ is an Advent International portfolio company with operations in 100+ markets, covering more than 90% of the world’s population.

For more information, visit NIQ.com

Our Commitment to Diversity, Equity, and Inclusion

At NIQ, we are steadfast in our commitment to fostering an inclusive workplace that mirrors the rich diversity of the communities and markets we serve. We believe that embracing a wide range of perspectives drives innovation and excellence. All employment decisions at NIQ are made without regard to race, color, religion, sex (including pregnancy, sexual orientation, or gender identity), national origin, age, disability, genetic information, marital status, veteran status, or any other characteristic protected by applicable laws. We invite individuals who share our dedication to inclusivity and equity to join us in making a meaningful impact. To learn more about our ongoing efforts in diversity and inclusion, please visit the NIQ Diversity and Inclusion page.