Senior Manager, Customer Success Architects, EMEA

About the Position

Senior Manager, Customer Success Architects, EMEA

At Atlassian, you have the flexibility to choose your work environment, whether in an office, from home, or a combination of both. This role offers the opportunity to shape the future of customer adoption across Atlassian’s Cloud Platform, Strategy Collection, and AI solutions. You will lead initiatives that help enterprise customers successfully implement and realize value from these offerings, ensuring our solutions are innovative, scalable, and aligned with customer needs.

Responsibilities

• Develop and execute the global strategy for technical adoption across Cloud Platform, Strategy Collection, and AI solutions, aligning with Atlassian’s business goals and customer needs.
• Manage a talented team of Customer Success Architects, guiding them to deliver exceptional value to enterprise customers.
• Collaborate with cross-functional teams to identify opportunities for technical adoption, address security and implementation considerations, and drive successful adoption at scale.
• Serve as an executive sponsor for key accounts, building trusted relationships with customer stakeholders and ensuring alignment with their business objectives.

Requirements

• Experience: 10+ years in customer success, consulting, or SaaS implementation, with at least 5 years in a leadership role managing large-scale, billable services portfolios and teams.
• Technical Aptitude: Demonstrated expertise in enterprise SaaS, cloud platform capabilities, and the Atlassian ecosystem.
• Team Management & Development: Lead and develop a high-performing team of Customer Success Architects.
• Operational Excellence: Oversee technical adoption and implementation projects to ensure high-quality outcomes.
• Cross-Functional Collaboration: Partner with Sales, Product, Customer Success, and Engineering to deliver integrated customer solutions.

Nice to Have

• Strategic Planning
• Excellent Communication Skills
• Project Management

We Offer

Atlassian offers a wide range of perks and benefits designed to support you, your family, and to help you engage with your local community. Our offerings include health and wellbeing resources, paid volunteer days, and more. To learn more, visit go.atlassian.com/perksandbenefits.

About the Company

At Atlassian, we're motivated by a common goal: to unleash the potential of every team. Our software products help teams all over the planet and our solutions are designed for all types of work. Team collaboration through our tools makes what may be impossible alone, possible together.

We believe that the unique contributions of all Atlassians create our success. To ensure that our products and culture continue to incorporate everyone's perspectives and experience, we never discriminate based on race, religion, national origin, gender identity or expression, sexual orientation, age, or marital, veteran, or disability status. All your information will be kept confidential according to EEO guidelines.

To provide you the best experience, we can support with accommodations or adjustments at any stage of the recruitment process. Simply inform our Recruitment team during your conversation with them.

To learn more about our culture and hiring process, visit go.atlassian.com/crh.