Senior Manager, Incident Response

About the Position

We're seeking a Senior Manager, Incident Response to lead high-impact incident response work in a complex cloud environment at Atlassian.

Responsibilities

• Lead or coordinate complex security incidents, bringing structure, urgency, and sound judgment under pressure.
• Partner with Detection, Security Engineering, Product Security, Legal, Crisis Communications, Support, and senior leadership to drive investigation, containment, recovery, and follow-through.
• Coach incident responders and senior practitioners, raising the quality of investigations, handoffs, decision-making, and executive communication.
• Improve the incident response system through playbooks, metrics, exercises, post-incident reviews, and better tooling.
• Drive the adoption of investigative AI tools and automation that help analysts triage faster, surface relevant signals, reduce toil, and improve consistency without compromising judgment or security rigor.
• Support regulated and high-trust environments, including work that requires a strong understanding of formal incident handling, reporting expectations, and documented operating procedures.

Requirements

• Strong mix of incident leadership, operational maturity, and people leadership.
• Experience directly leading complex, multi-stakeholder security incidents in a SaaS, cloud, or enterprise environment.
• Demonstrated success managing and developing senior security engineers, incident responders, and/or technical leads.
• Strong executive communication skills, including the ability to translate incomplete technical information into clear decisions, risks, and next steps.
• Experience improving incident response programs through metrics, retrospectives, process design, readiness exercises, and cross-team influence.
• Hands-on familiarity with investigation workflows, detection and response tooling, log analysis, and operational coordination across globally distributed teams.
• Experience deploying investigative AI tools and automation in security operations or incident response environments.
• Strong systems thinking: the ability to connect incidents to broader improvements in telemetry, detection logic, escalation paths, tooling, and operating models.
• Calm, structured decision-making in ambiguous, high-pressure situations.

Nice to Have

• Experience serving as an incident commander or major incident manager for high-severity cyber incidents.
• Experience supporting regulated environments or formal incident reporting obligations, including government or FedRAMP-adjacent contexts.
• Experience building or scaling follow-the-sun incident response models across regions.
• Introducing AI-assisted investigation workflows, case enrichment, knowledge retrieval, summarization, or orchestration capabilities in security operations.
• Strong understanding of how to use operational metrics, quality signals, and error patterns to guide program investments.
• Experience speaking externally, representing security programs, or contributing to broader security community practices.

We Offer

• Competitive base pay ranging from $184,500 - $289,050 per year, depending on the geographic pay zone.
• A wide range of perks and benefits designed to support you, your family, and to help you engage with your local community.
• Health and wellbeing resources, paid volunteer days, and more.

About the Company

At Atlassian, we're motivated by a common goal: to unleash the potential of every team. Our software products help teams all over the planet and our solutions are designed for all types of work. Team collaboration through our tools makes what may be impossible alone, possible together.

We believe that the unique contributions of all Atlassians create our success. To ensure that our products and culture continue to incorporate everyone's perspectives and experience, we never discriminate based on race, religion, national origin, gender identity or expression, sexual orientation, age, or marital, veteran, or disability status. All your information will be kept confidential according to EEO guidelines.

To provide you the best experience, we can support with accommodations or adjustments at any stage of the recruitment process. Simply inform our Recruitment team during your conversation with them.

To learn more about our culture and hiring process, visit go.atlassian.com/crh.

In line with local law, identity verification (which may include use of biometric data) is a condition of employment with Atlassian for employment fraud purposes.