Manager, Platform Growth and Operations

About the Position

The Platform Growth and Operations team is ultimately helping to drive more holistic solutions and action to maximize the marketplace transactions with a healthy service level for users. We are looking for a Manager, Platform Growth and Operations who will lead the team to grow the online platform / marketplace while ensuring good user experience through various business initiatives and online platform tactics for both users and drivers, while also driving the product capability enhancement needs and priorities and maintaining an ongoing dialogue with our city operations teams. You will need to wear many hats, work smart and iterate quickly.

Responsibilities

• Lead and guide the team on reviewing market performance and driving various initiatives to grow the online platform business across all markets, by combining data insights and local market intelligence. Areas include (but not limited to) initiatives to sustain and grow user and driver retention and activeness (e.g. incentives, tactical pricing changes, order allocation), grow the product offerings on the platform.
• Establish frameworks, processes and workflows to facilitate better decision making and enhance operational efficiency, through combination of data analysis, market intelligence collection and collaboration with other Functional Departments and city teams.
• Drive marketplace product and capability enhancements through defining and articulating the business requirements and ensure a smooth end-to-end feature rollout at city level.
• Collaborate closely with other Functional Departments on cross-functional initiatives. Support adhoc projects as required.
• Prepare the online platform budget for all markets, and maximize the effectiveness and ROI of implemented campaigns and initiatives.
• Mentor and guide the team to bring the most out of them and support their personal and career development.

Requirements

• 5+ years of experience in operations with frequent use of analytics or data. Relevant experience in a high growth start-up environment or online marketplace / platform preferred but not a must.
• 2+ years of experience managing a team.
• Strong business acumen and ability to make tradeoffs with clear business objectives in mind.
• Previous experience working with, analyzing, and presenting findings from large data sets.
• Proven track record of effective stakeholder and project management.
• Ability to work effectively with cross-cultural and functional teams.
• Strong verbal and written communication skills with fluent proficiency in written and spoken English.
• Occasional travel is required.

We Offer

• Competitive salary
• Full-time position
• On-site work location

About the Company

Lalamove respects your privacy and is committed to protecting your personal data. This Notice will inform you how we will use your personal data, explain your privacy rights and the protection you have by the law when you apply to join us. Please take time to read and understand this Notice. Candidate Privacy Notice: https://www.lalamove.com/en-hk/candidate-privacy-notice

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.