Tech Stack
Job Description, Responsibilities & Requirements
About the Position
Senior Manager / Manager, Platform Growth and Operations
Location: Hong Kong SAR
Employment Type: Full-time
Work Location: On-site
Responsibilities
- Lead and guide the team on reviewing market performance and driving various initiatives to grow the online platform business across all markets, by combining data insights and local market intelligence. Areas include (but not limited to) initiatives to sustain and grow user and driver retention and activeness (e.g. incentives, tactical pricing changes, order allocation), grow the product offerings on the platform.
- Establish frameworks, processes and workflows to facilitate better decision making and enhance operational efficiency, through combination of data analysis, market intelligence collection and collaboration with other Functional Departments and city teams.
- Drive marketplace product and capability enhancements through defining and articulating the business requirements and ensure a smooth end-to-end feature rollout at city level.
- Collaborate closely with other Functional Departments on cross-functional initiatives. Support adhoc projects as required.
- Prepare the online platform budget for all markets, and maximize the effectiveness and ROI of implemented campaigns and initiatives.
- Mentor and guide the team to bring the most out of them and support their personal and career development.
Requirements
- 5+ years of experience in operations with frequent use of analytics or data. Relevant experience in a high growth start-up environment or online marketplace / platform preferred but not a must.
- 2+ years of experience managing a team.
- Strong business acumen and ability to make tradeoffs with clear business objectives in mind.
- Previous experience working with, analyzing, and presenting findings from large data sets.
- Proven track record of effective stakeholder and project management.
- Ability to work effectively with cross-cultural and functional teams.
- Strong verbal and written communication skills with fluent proficiency in written and spoken English.
- Occasional travel is required.
We Offer
- Opportunity to work in a dynamic and fast-growing environment.
- Be part of a team that drives marketplace transactions and enhances user experience.
- Professional growth and career development support.
About the Company
Lalamove is a leading on-demand logistics platform in Asia, committed to providing efficient and reliable delivery services. We are dedicated to protecting your privacy and ensuring your personal data is handled with care. For more information, please read our Candidate Privacy Notice.
Note: We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.