Senior Manager, SAI Analytic & Activation Customer Success

About the Position

Senior Manager, SAI Analytic & Activation Customer Success

• Full-time

About the Company

NIQ is the world's leading consumer intelligence company, delivering the most complete understanding of consumer buying behavior and revealing new pathways to growth. By combining advanced analytics with comprehensive consumer and retail measurement data, NIQ enables businesses to innovate and grow with confidence.

NielsenIQ’s SA&I Strategic Analytics & Activation teams help companies make better everyday business decisions using data in a simple and practical way. The area supports brands and retailers to sell, choose the right products for each store, and ensure products are available at the right place and time. Its solutions cover key topics such as pricing and promotions, product distribution, and shelf organization, helping teams decide what to sell, where to sell, and at what price. With clear analyses, easy-to-use tools, and hands-on support, SA&I Strategic Analytics & Activation transforms market data into concrete actions that improve performance, simplify execution, and drive sustainable growth across all channels.

Responsibilities

Client Leadership & Stakeholder Management

• Leading client engagement and delivery for the Route to Market solution that work directly with CPG manufacturer teams, advising on effective Route to Market strategies and tactics to drive improved business performance. This position is responsible for providing route to market analytic leadership and building strong relationships across NielsenIQ clients. This includes leveraging business experience, along with demonstrating expert-level knowledge of NielsenIQ RMS to make strategic recommendations that drive ROI.
• Deliver executive-level presentations that clearly communicate insights, recommendations, and business implications.
• Build trusted advisor relationships with clients and serve as a key partner in helping them achieve their commercial objectives.
• Manage day-to-day client interactions, ensuring a high level of responsiveness and service excellence.

Analytics & Insight Generation

• Conduct distribution analyses and identify go-to-market strategy evaluations to develop insights that drive Annual Strategic Planning, Quarterly Account Planning, and Joint Business Planning with clients.
• Analyze retail measurement, consumer, market, and commercial performance data to identify growth opportunities and actionable recommendations.
• Translate complex datasets into clear, compelling business stories tailored to client needs.
• Develop customized analytical solutions and presentations based on evolving client requirements.
• Leverage data visualization techniques to simplify insights and improve decision-making.

Project Delivery & Consulting

• Client ownership of assigned accounts, strengthening relationships through a deep understanding of client’s issues and providing value-add expertise in route to market.
• Lead end-to-end delivery of Strategic Analytics & Insights projects from briefing through analysis, recommendation development, and final client presentation.
• Support bespoke and custom research engagements requiring flexibility, critical thinking, and rapid problem solving.
• Ensure timely, accurate, and high-quality project execution while managing multiple client priorities simultaneously.
• Collaborate closely with internal analytics, customer success, and commercial teams to deliver value-driven outcomes.

Internal Partnership & Team Contribution

• Partner closely with the commercial sales team to strengthen client engagement and drive account growth.
• Collaborate with junior team members by providing guidance, coaching, and best-practice sharing.
• Contribute to the development of scalable approaches, client engagement strategies, and team capabilities within the Indonesia market.

Requirements

• Bachelor's degree in Business, Economics, Statistics, Marketing, Data Analytics, or a related field.
• Minimum 5-7 years of professional experience in:
  • Market Research
  • Retail Measurement Services (RMS)
  • Strategic Insights
  • Consumer Intelligence
  • Quantitative Research
  • Analytics Consulting
• Proven experience managing external clients and presenting directly to senior business stakeholders.
• Strong analytical capabilities with the ability to work confidently with large datasets and derive meaningful business insights.
• Experience developing client-ready presentations and delivering recommendations to executive audiences.
• Excellent problem-solving, communication, and storytelling skills.
• Strong proficiency in PowerPoint and Excel.
• Experience using data visualization and BI tools (e.g., Power BI, Tableau, Qlik, or similar).
• Native or fluent Bahasa Indonesia and strong English communication skills.

Nice to Have

• Direct experience with Retail Measurement Services (RMS) in Indonesia.
• FMCG industry expertise or experience supporting FMCG clients.
• Experience mentoring junior team members.
• Exposure to commercial consulting or customer success environments.

We Offer

• Flexible working environment
• Volunteer time off
• LinkedIn Learning
• Employee-Assistance-Program (EAP)

About NIQ

NIQ is the world’s leading consumer intelligence company, delivering the most complete understanding of consumer buying behavior and revealing new pathways to growth. In 2023, NIQ combined with GfK, bringing together the two industry leaders with unparalleled global reach. With a holistic retail read and the most comprehensive consumer insights-delivered with advanced analytics through state-of-the-art platforms-NIQ delivers the Full View™. NIQ is an Advent International portfolio company with operations in 100+ markets, covering more than 90% of the world’s population.

For more information, visit NIQ.com

Our commitment to Diversity, Equity, and Inclusion

At NIQ, we are steadfast in our commitment to fostering an inclusive workplace that mirrors the rich diversity of the communities and markets we serve. We believe that embracing a wide range of perspectives drives innovation and excellence. All employment decisions at NIQ are made without regard to race, color, religion, sex (including pregnancy, sexual orientation, or gender identity), national origin, age, disability, genetic information, marital status, veteran status, or any other characteristic protected by applicable laws. We invite individuals who share our dedication to inclusivity and equity to join us in making a meaningful impact. To learn more about our ongoing efforts in diversity and inclusion, please visit the Diversity and Inclusion page.