Senior Office Services Account Manager

• Full-time
• Department: Legal & Document Processing
• Compensation: USD 99,100 - USD 158,500 yearly

About the Position

We are seeking a Senior Office Services Account Manager to oversee exceptional corporate hospitality and business support services within a law firm environment. This role is a hands-on operations and people leader responsible for managing a multi-service team that delivers white-glove corporate hospitality, workplace, and business support services in a fast-paced law firm setting.

Responsibilities

• Oversee contracted operations to ensure client and employee needs are met.
• Develop and lead a highly functioning client team.
• Ensure compliance with company and client policies, SLAs, and quality of work.
• Establish, execute, and sustain quality service delivery through standard operating procedures.
• Manage staffing and workflow volumes to ensure client satisfaction.
• Review monthly P&L and submit necessary changes to the financial analyst.
• Manage client relationships to ensure high levels of customer satisfaction.
• Create and present monthly Client Service Review (CSR).
• Solicit feedback from clients regularly.
• Identify opportunities for account growth and new services.

Requirements

• A Bachelor’s degree or equivalent experience.
• 6+ years' experience leading hospitality, workplace experience, reprographics, office services, facilities, and reception within a law firm or banking environment.
• Demonstrated record of implementing solutions that have resolved poor client, service, or contract performance.
• Excellent client service skills with a service-minded approach.
• Proven experience in the delivery and management of complex or multi-service solutions for clients.
• Minimum of four years of successful financial management.
• Minimum of four years people management experience.
• Intermediate to expert level Microsoft Office skillset.

We Offer

• Competitive salary range: USD 99,100 - USD 158,500/year.
• Comprehensive benefits package including medical, dental, vision, paid time off, disability insurance, 401(k) with company match, life insurance, parental leave, adoption assistance, tuition assistance, and employer/partner discounts.

About the Company

RRD provides marketing, packaging, print, and business services to the world’s most respected brands. The company’s proprietary technology, advanced data analytics, and expertise fuel organizational decision-making from strategy through execution, delivering sustainable solutions with the lowest possible environmental impact. Global organizations and regulated industries trust RRD to reduce complexity and drive audience connections across the entire customer journey.

Location: Century City, Los Angeles, CA (5% travel to the Financial District of San Francisco required)

Schedule: 40 hours per week, Monday-Friday 8am-5pm with a 60-min lunch; some flexibility required.

Work model: Fully onsite

Additional Information

RRD's current salary for this role is $99,100 - $158,500/year. The salary range may be adjusted based on the applicable geographic location of the hired employee, and the range may change in the future. At RRD, it is not typical for an individual to be hired at or near the top of the range for their role and compensation decisions may vary based upon, but not limited to education, skills, experience, proficiency, performance, shift, and location. Depending on the role, in addition to base salary, the total compensation package may also include participation in a bonus, commission, or incentive program.

RRD is an Equal Opportunity Employer, including disability/veterans. We value innovation, authenticity, and integrity. To uphold the security and fairness of our hiring process, we ask that candidates refrain from using AI tools during interviews to ensure an authentic and secure experience. We appreciate your cooperation as we work to maintain a transparent and equitable hiring process.

All employment offers are contingent upon the successful completion of both a pre-employment background and drug screen.