Senior Office Services Associate

About the Position

Senior Office Services Associate - San Francisco, CA

This is a highly visible, client-facing position supporting a prestigious law firm in San Francisco's Financial District with approximately 120 employees across three floors. As the Senior Office Services Associate, you'll serve as a key partner to the Receptionist, helping deliver a white-glove experience for attorneys, clients, and visitors while ensuring the front-of-house operation runs smoothly.

On a typical day, you'll greet and register visitors, manage building security and access badges, escort guests to meeting rooms, coordinate conference room reservations, assist with catering arrangements, answer and route calls, handle scheduling and administrative tasks, and provide concierge-level service to everyone entering the office. You'll also support general office services operations, troubleshoot basic issues, and help ensure meetings and client visits are executed seamlessly.

Responsibilities

• Coordinate and manage conference room and meeting reservations
• Answer incoming calls and transfer them to appropriate individuals
• Greet clients and visitors with warmth and professionalism
• Register visitors and guests in building security systems
• Provide white-glove, concierge-style service to clients, staff, and guests
• Partner with Office Services personnel to coordinate guest arrivals and meeting logistics
• Perform work in office services, primarily reprographics, mail, and intake functions
• Communicate with manager and client on job or deadline issues
• Handle additional projects as assigned
• Troubleshoot basic equipment problems
• Prioritize workflow
• Be able to lift up to 50 lbs. on a regular basis
• Interact with clients in person, over the phone, or electronically
• Adhere to Williams Lea policies and client site policies
• Use equipment and supplies in a cost-efficient manner

Requirements

• High school diploma or equivalent
• Minimum of three years of reception experience in a banking, legal, or large corporate environment
• Excellent verbal and written communication skills
• Skilled in the use of mail, phone, email, digital reprographics, and mail equipment
• Familiar with general back office procedures
• Good problem-solving skills
• Exceptional customer service skills
• Ability to make independent decisions
• Attention to detail with good organizational skills
• Ability to handle sensitive and/or confidential documents and information
• Intermediate computer skills including Microsoft Word and Excel
• Ability to prioritize work and balance multiple projects and deadlines
• Self-motivated and able to multi-task
• Must work well in a team environment
• Must be able to interact effectively with multi-functional and diverse backgrounds
• Must be self-motivated with a positive can-do attitude

We Offer

• Competitive salary range: USD 19.13 - USD 26.44 per hour
• Comprehensive benefits package including medical, dental, and vision coverage
• Paid time off, disability insurance, 401(k) with company match, life insurance, and other voluntary supplemental insurance coverages
• Parental leave, adoption assistance, tuition assistance, and employer/partner discounts

About the Company

RRD provides marketing, packaging, print, and business services to the world’s most respected brands. The company’s proprietary technology, advanced data analytics, and expertise fuel organizational decision-making from strategy through execution, delivering sustainable solutions with the lowest possible environmental impact. Global organizations and regulated industries trust RRD to reduce complexity and drive audience connections across the entire customer journey.

Location: Financial District, San Francisco, CA

Schedule: 40 hours per week, Monday-Friday 8am-5pm with a 1-hour unpaid lunch break

Work format: Fully onsite

Employment type: Full-time

Experience level: Middle

Languages: None

Categories: Office Services

Work location type: On-site

Experience years: 3-5

Education level: Not specified