Senior Operational Excellence Lead

About the Position

Are you a bold, strategic thinker who thrives on turning complexity into clarity? Do you have a passion for reimagining how organizations operate and a proven track record of driving transformational change at scale? If so, this is your opportunity to shape the future of operational excellence at a truly global level - right from the heart of Bratislava.

Responsibilities

• Drive operational control design and automation, assessing existing controls, identifying opportunities for simplification, and developing preventive and detective control solutions embedded in operational processes.
• Translate complex operational challenges and control requirements into practical business solution designs and functional specifications, considering end-to-end processes, system capabilities, data dependencies, and operational ownership.
• Partner with Operations Run, Risk & Compliance, Digital & Technology, and, where relevant, external advisors to challenge control designs and develop effective, scalable automation solutions.
• Lead solution development from problem analysis and requirements definition through design, testing, implementation, and operational adoption, ensuring measurable business outcomes.
• Identify opportunities for process optimization and technology-enabled improvement, including appropriate use of emerging technologies, to strengthen quality, efficiency, compliance, and process adherence.
• Build trusted relationships with senior Operations Run stakeholders and cross-functional partners, facilitating alignment on solution options, priorities, and delivery.
• Contribute to end-to-end operating model improvements and broader operational transformation initiatives across Lines of Business, Integrated Platforms, and Global Functions.
• Establish meaningful measures to monitor control effectiveness, process adherence, and sustainable realization of transformation benefits.

Requirements

• Proven experience in operational control design, process risk mitigation, or control automation within a complex financial services or operational environment.
• Strong understanding of preventive and detective controls, with practical experience identifying opportunities to improve control effectiveness through process redesign and automation.
• Demonstrated ability to analyze end-to-end business processes and translate operational and control requirements into functional specifications and implementable technology solutions.
• Experience working with technology teams on solution design and implementation, including requirements definition, testing, and operational integration.
• Practical experience using GenAI tools to enhance personal productivity, analysis, problem-solving, and solution development, with the curiosity to continuously explore new ways of working.
• Strong analytical and problem-solving skills, with the ability to challenge existing processes and develop practical, scalable solutions.
• Experience collaborating across Operations, Risk & Compliance, and Technology to deliver operational improvements.
• Solid project delivery and stakeholder engagement skills, with the ability to independently drive initiatives from concept through implementation.
• Fluency in English (written and spoken), with the ability to communicate effectively across functions and geographies.

Nice to Have

• Experience in commercial insurance, reinsurance, or broader financial services, with familiarity with industry operations and workflows.
• Familiarity with internal control frameworks and operational risk management practices.
• Experience with workflow automation, business rules engines, or other technologies supporting operational control automation.
• Lean Six Sigma certification or practical application of process improvement methodologies.
• Familiarity with Agile or complementary delivery frameworks.
• Experience with data-driven process improvements and analytics.
• Experience working across multiple geographies and cultures in a global organization.

We Offer

• Annual base salary range: 60,000 EUR - 100,000 EUR for a full-time role.
• Additional rewards and benefits: Attractive performance-based bonus.
• Hybrid work model: Expectation to be present in the office at least 50% of working time.

About the Team

The Operational Model Excellence (OMEX) team sits within the COO Division of CorSo and is a global transformation function dedicated to evolving end-to-end operational models across Lines of Business (LoBs), Integrated Platforms (IP), and Global Functions. With a mission rooted in driving operational rigor, user relief, and capability building, the team works consistently across the three dimensions of process, systems, and data - all within a unified framework that ensures holistic and sustainable transformation.

About the Company

Swiss Re is one of the world’s leading providers of reinsurance, insurance, and other forms of insurance-based risk transfer, working to make the world more resilient. We anticipate and manage a wide variety of risks, from natural catastrophes and climate change to cybercrime. Combining experience with creative thinking and cutting-edge expertise, we create new opportunities and solutions for our clients. This is possible thanks to the collaboration of more than 15,000 employees across the world.

Our success depends on our ability to build an inclusive culture encouraging fresh perspectives and innovative thinking. We embrace a workplace where everyone has equal opportunities to thrive and develop professionally regardless of their age, gender, race, ethnicity, gender identity and/or expression, sexual orientation, physical or mental ability, skillset, thought or other characteristics. In our inclusive and flexible environment, everyone can bring their authentic selves to work and their passion for sustainability.

If you are an experienced professional returning to the workforce after a career break, we encourage you to apply for open positions that match your skills and experience.

Keywords:

Reference Code: 139747

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Lean Six Sigma, Six Sigma, Business Process, Risk Management, Management, Finance

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