Senior Operations & Application Support Engineer

About the Position

We are seeking a Senior Operations & Application Support Engineer to join our team in Strasbourg, France. In this role, you will lead major incident resolutions, enhance service reliability, and drive operational excellence.

Responsibilities

As a Senior Operations & Application Support Engineer, you will:

• Lead the resolution of major incidents and complex production issues, ensuring effective stakeholder communication and timely service restoration.
• Conduct and lead root cause analyses, post-incident reviews, and implementation of corrective and preventive actions.
• Define and continuously improve monitoring, observability, and operational support strategies to enhance service reliability.
• Drive proactive maintenance, operational optimization, capacity planning, and performance improvement initiatives.
• Validate deployment, testing, and rollback strategies in collaboration with DevSecOps, Architecture, and Database Administration teams.
• Prepare operational reports, trend analyses, capacity assessments, and service improvement recommendations.
• Lead automation and operational efficiency initiatives through scripting, tooling, and process optimization.
• Provide technical leadership, mentoring, and guidance to support teams while fostering operational excellence.

Requirements

• Bachelor’s degree in Computer Science, Information Technology, Engineering, or a related field; a Master’s degree is an advantage.
• Minimum 7 years of experience in enterprise IT operations, including at least 3 years in a senior operations or support role.
• Deep knowledge of ITIL processes, including Incident, Problem, Change, Release, Event, and Capacity Management.
• Extensive experience with Linux/Unix environments, containerized and cloud-native platforms, and CI/CD ecosystems.
• Strong expertise in observability, logging, performance monitoring, and operational analytics tools.
• Proven experience supporting middleware and integration technologies, including API management, messaging, event streaming, identity management, and web platforms.
• Demonstrated ability to lead complex incident management, capacity planning, operational risk assessment, and service improvement programs.
• Excellent communication skills in English, French is an advantage.
• Professional certifications such as ITIL Intermediate/Managing Professional, advanced Linux, cloud platform, Kubernetes, or equivalent certifications are highly desirable.

Work Arrangement

• Location: Onsite/Hybrid in Strasbourg only.
• On-call services: Around 7% expected.

About the Company

Are you ready to shape the future technological landscape in Europe? We are dedicated to responsible digitalization, building innovative, inclusive solutions that drive meaningful impact. With over 8,900 professionals across Europe, we help EU institutions, public and private organizations thrive in a rapidly evolving digital world. Are you ready to shape the future through technology? Your journey starts here. Take a look at some of our impactful projects here: Netcompany Cases

We Offer

• Opportunity to work on impactful projects.
• Diverse and inclusive work environment.
• Growth and development opportunities.
• Equal opportunities and consideration for all candidates.

How to Apply

Please upload your CV in English via the Apply button. All applications will be treated as strictly confidential. We ensure equal opportunities, treatment, and consideration to all candidates. Discrimination based on sex, racial or ethnic origin, religion or belief, disability, age, sexual orientation or marital status, physical or mental disability, or any other factor protected by applicable laws and regulations is prohibited.

For more information, please visit our CV Submission privacy notice.

Workplace: Strasbourg, France