Senior Operations Excellence Specialist

About the Position

Are you passionate about process optimization and making things work better, faster, and smarter?

Do you thrive in a fast-paced environment where your ideas directly impact service quality and efficiency?

We’re on the lookout for a Senior Operations Excellence Specialist to join our high-performing Operations team at efood!

In this role, you’ll work closely with the Senior Ops Excellence Manager and Ops Excellence Director to analyze, optimize, and elevate operational processes across both our Vendor and Rider Service areas. You'll be the go-to expert for improving efficiency, eliminating bottlenecks, and ensuring excellence and standardization across efood and foody operations.

Responsibilities

• Lead the documentation, development, and continuous improvement of our Help Center experience for both users and vendors.
• Identify, collect, and manage optimization requests for new and existing processes.
• Analyze and enhance current operational workflows to improve service quality and maximize efficiency.
• Collaborate with stakeholders, team leaders, and department heads to ensure alignment and compliance with operational standards.
• Oversee the full lifecycle of new processes, from ideation and design to implementation and performance evaluation.
• Conduct data-driven analysis of processes and suggest improvement actions based on insights.
• Act as the single point of contact for all operations process-related matters across teams.
• Perform gap analyses of existing documentation and ensure timely updates.
• Facilitate knowledge sharing and best practice discussions with Delivery Hero teams.
• Provide weekly updates and planning insights on Vendor and Rider Services performance.

Requirements

• Bachelor’s degree required; a background in Economics or a related field is a strong plus.
• At least 3-5 years of experience within Operations or a closely related department.
• Fluency in English (spoken and written).
• Previous experience with CRM tools (e.g., Siebel, Salesforce) is a plus, as well as familiarity with collaboration and diagramming tools such as Miro and Lucidchart.

Nice to Have

• Experience with growth mindset practices.
• Familiarity with diagramming tools like Lucidchart.

We Offer

• Attractive remuneration package.
• Ticket restaurant card 💳 to spend in restaurants and/or food supplies.
• Private Medical & Life Insurance from day #1.
• Round-the-clock access to an online mental health platform.
• Access to our online training platform for personal and professional growth.
• In-house cafeteria, gym, and Global Mobility plan.
• Pension Plan to help you invest in the future.
• Free efood pro Subscription with free deliveries and exclusive discounts.
• Childcare allowance for each individual child.

About the Company

efood is part of the Delivery Hero Group, the world’s pioneering local delivery platform, our mission is to deliver an amazing experience-fast, easy, and to your door. We operate in around 65 countries worldwide. Headquartered in Berlin, Germany. Delivery Hero has been listed on the Frankfurt Stock Exchange since 2017 and is part of the MDAX stock market index.

Life @efood

At efood, we constantly have chances to raise the bar improving, innovating, and challenging ourselves to grow! 🏔️

We take ownership of what we do, embracing challenges, and making things happen! ✔️

We move with pace to deliver value fast, which keeps us ahead, always balancing speed with quality! 🚀

We stay humble ❤️ as we grow and dive deep🔍 in situations, asking questions & exploring beyond the surface to get the best solutions!

We bring good vibes by lifting each other up, focusing on what’s possible, and being the kind of teammate everyone wants on their side! 🙏

We’re a fast-growing, dynamic team where every efooder has the opportunity to shine, grow, and be part of something exciting.

Hungry enough to join us?

At efood, your success is defined by both results and behaviors. We hire for excellence in craft and for the Leadership Principles that shape how we think, decide, and collaborate. What you achieve matters and how you achieve it defines us. Together, they move the business forward and deliver great experiences. Learn more about our Leadership Principles here.

efood collects and processes personal data in accordance with applicable data protection laws. If you are a European Job Applicant see the privacy notice for further details.