Senior Partner Operation Analyst

About the Position

Senior Partner Operation Analyst (They/She/He)

Kyiv, Ukraine

Full-time

Operations

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About the Company

Glovo is part of the Delivery Hero Group, the world’s pioneering local delivery platform, our mission is to deliver an amazing experience-fast, easy, and to your door. We operate in around 65 countries worldwide. Headquartered in Berlin, Germany. Delivery Hero has been listed on the Frankfurt Stock Exchange since 2017 and is part of the MDAX stock market index.

Responsibilities

YOUR MISSION

Join us as a Senior Partner Operations Analyst and become a key member of Glovo’s local Ops team! You’ll play a crucial role in leveraging data to optimize our partner ecosystem, driving efficiency and improving overall performance. We offer a challenging and dynamic environment with many opportunities for learning and development.

THE JOURNEY

• Conduct in-depth data analysis to identify trends, opportunities, and pain points within Partner Operations
• Generate actionable insights from complex datasets to inform strategic decisions and operational improvements for our partners.
• Develop and maintain dashboards and reports to track key performance indicators (KPIs) and operational metrics related to partner performance.
• Identify and communicate important insights to relevant stakeholders, influencing changes that enhance partner efficiency and satisfaction.
• Utilize data to support the establishment of excellent relationships with Glovo’s partners, demonstrating data-backed value and building engagement.
• Work alongside and communicate effectively with all other teams involved in partner success to ensure a data-driven approach.

Requirements

WHAT YOU WILL BRING TO THE RIDE

• Advanced knowledge of SQL.
• Expert-level skills in Google Spreadsheets is a must.
• Experience with Looker or similar platforms (e.g., Tableau, Power BI) is highly desirable.
• Professional English proficiency.
• You can clearly articulate complex analytical findings to both technical and non-technical audiences.
• You’re passionate about diving deep into data, identifying root causes, and extracting meaningful insights.
• You’re comfortable working with KPIs and OKRs, and you have a proven track record of using data to drive decisions.
• You are independent and take initiative in identifying and pursuing analytical opportunities.
• An empathetic, inclusive, and curious attitude that drives continuous learning and improvement.

Individuals representing diverse profiles, and abilities, encompassing various genders, ethnicities, and backgrounds, are less likely to apply for this role if they do not possess solid experience in 100% of these areas. Even if it seems you don't meet our musts don't let it stop you, we are all about finding the best talent out there! Skills can be learned, and embracing diversity is invaluable.

We Offer

We believe driven talent deserves:

• 💪 Top-notch private health insurance to keep you at your peak.
• 🍔 Monthly Glovo credit to satisfy your cravings!
• 🏊 Discounted gym memberships to keep you energized.
• 🏖️ Extra time off, the freedom to work from home two days a week, and the opportunity to work from anywhere for up to three weeks a year!
• 🧠 Online therapy and wellbeing benefits to ensure your mental well-being.

About the Company

Here at Glovo, we thrive on diversity, we believe it enhances our teams, products, and culture. We know that the best ideas come from a mashup of brilliant diverse minds. This is why we are committed to providing equal opportunities to talent from all backgrounds - all genders, racial/diverse backgrounds, abilities, ages, sexual orientations and all other unique characteristics that make you YOU. We will encourage you to bring your authentic self to work, fostering an inclusive environment where everyone feels heard.

Feel free to note your pronouns in your application (e.g., she/her/hers, he/him/his, they/them/theirs, etc).

So, ready to take the wheel and make this the ride of your life?

Delve into our culture by taking a peek at our Instagram and check out our Linkedin and website!

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