Senior Partner Solutions Architect - ITSM

About the Position

Senior Partner Solutions Architect - ITSM

Atlassian is seeking a Senior Partner Solutions Architect to join our team and focus on service management and channel partner success. This role is pivotal in enabling and supporting our channel partners, particularly in the service management market. You will collaborate with various teams within Atlassian to ensure the success of our partners in one of our fastest-growing segments.

Responsibilities

• Work within the Partner Solutions Acceleration team to develop the enablement strategy to grow and accelerate our Service Management partner ecosystem.
• Identify ways to help accelerate ITSM/ESM channel partner success by contributing to the development and expansion of their ITSM/ESM practices.
• Support ITSM channel partners through various stages of a Deal Cycle from sourcing deals, pre-sales to post-sales, by providing technical expertise and thought leadership.
• Partner with Channel teams to develop compelling account strategies, helping Atlassian drive our service management solution (Jira Service Management) within our partner community.
• Contribute to the evolution of practices through resource sharing, feedback loops, etc.
• Partner with product management to identify areas of opportunity to advance Atlassian's product line.
• Develop and deliver channel partner technical enablement workshops that drive partner success.
• Contribute to thought leadership, including representing Atlassian at conferences and partner events.

Requirements

• Proven experience interacting with channel partners from pre-sales, consulting, or delivery capacity, and post-sales.
• ITSM/ESM Architect with hands-on experience in architecting from reference architecture to solutions.
• Passion for new ways of working in ITSM/ESM and the ability to inspire customers to explore changes to their approach.
• Creative problem solver who can interpret sophisticated problem statements and deliver innovative solutions.
• Strong collaboration skills with channel partners and sales teams to deliver winning solutions.
• Familiarity with Atlassian products, particularly Jira Service Management.
• Well-versed with common ITSM frameworks (IT4IT, ITIL 4, DevOps) and their role in the evolution of Service Management in enterprise organizations.

We Offer

• Competitive compensation programs.
• Potential eligibility for benefits, bonuses, commissions, and equity.
• A wide range of perks and benefits designed to support you and your family.
• Opportunities for professional development and growth.

About the Company

At Atlassian, we're motivated by a common goal: to unleash the potential of every team. Our software products help teams all over the planet, and our solutions are designed for all types of work. Team collaboration through our tools makes what may be impossible alone, possible together.

We believe that the unique contributions of all Atlassian employees create our success. To ensure that our products and culture continue to incorporate everyone's perspectives and experience, we never discriminate based on race, religion, national origin, gender identity or expression, sexual orientation, age, or marital, veteran, or disability status. All your information will be kept confidential according to EEO guidelines.

To provide you the best experience, we can support with accommodations or adjustments at any stage of the recruitment process. Simply inform our Recruitment team during your conversation with them.

To learn more about our culture and hiring process, visit go.atlassian.com/crh.

In line with local law, identity verification (which may include use of biometric data) is a condition of employment with Atlassian for employment fraud purposes.