Senior Partner Solutions Architect - ITSM/ESM

About the Position

Join Atlassian as a Senior Partner Solutions Architect to help grow our channel partners focused on the service management market. Your pre-sales to post-sales consulting experience and architecting skills are crucial in enabling and supporting channel partners. You'll join an established team within Atlassian that's on a mission to assist Solution Partners build an enterprise-focused JSM Service Business/Professional Services.

Responsibilities

• Work within the Partner Solutions Acceleration team to develop the solution acceleration strategy to grow our Service Management partner ecosystem.
• Identify ways to help accelerate ITSM/ESM channel partner success by contributing to the development and expansion of their ITSM/ESM practices through building collateral such as ESM solutions, blueprints, and reference architecture.
• Support ITSM channel partners through various stages of a Deal Cycle from sourcing deals, pre-sales to post-sales, by providing technical expertise and thought leadership that helps partners effectively deliver to customers.
• Partner with Channel teams to develop compelling account strategies, helping Atlassian drive our service management solution (Jira Service Management) within our partner community.
• Contribute to the evolution of practices through resource sharing, feedback loops, etc.
• Partner with product management to identify areas of opportunity to advance Atlassian's product line; be a key source of market feedback into the product organization from channel partners.
• Develop and deliver channel partner technical enablement workshops that drive partner success.
• Chip in on thought leadership, including representing Atlassian at conferences, and partner events.

Requirements

• Experience interacting with channel partners across pre-sales, consulting, delivery, and post-sales capacities.
• ITSM/ESM Architect who is willing to get hands-on and architect from reference architecture to complete solutions.
• Passion for new ways of working in ITSM/ESM; ask thoughtful questions that inspire partners and customers to explore modern approaches to ITSM/ESM.
• Creative problem solver who can interpret sophisticated problem statements with the ability to deliver innovative solutions that unlock better ways of working.
• Excellent at boiling these down into simple solutions while collaborating with channel partners and sales teams to deliver winning solutions.
• Familiar with Atlassian products and have reviewed and tried out our Jira Service Management product.
• Well versed with common ITSM frameworks (IT4IT, ITIL 4, DevOps) and how they play a crucial role in the evolution of Service Management in enterprise organizations.
• Proficient in speaking English (fluency or conversational proficiency in French is a plus).

We Offer

• Competitive compensation programs.
• Benefits, bonuses, commissions, and equity.
• Health and wellbeing resources.
• Paid volunteer days.
• And much more.

About the Company

At Atlassian, we're motivated by a common goal: to unleash the potential of every team. Our software products help teams all over the planet and our solutions are designed for all types of work. Team collaboration through our tools makes what may be impossible alone, possible together.

We believe that the unique contributions of all Atlassians create our success. To ensure that our products and culture continue to incorporate everyone's perspectives and experience, we never discriminate based on race, religion, national origin, gender identity or expression, sexual orientation, age, or marital, veteran, or disability status. All your information will be kept confidential according to EEO guidelines.

To provide you the best experience, we can support with accommodations or adjustments at any stage of the recruitment process. Simply inform our Recruitment team during your conversation with them.

To learn more about our culture and hiring process, visit go.atlassian.com/crh.