Senior Performance Analyst- Customer, Rider, Partner Experience [Customer Service]

About the Position

Join our Q-Commerce team as a Senior Performance Analyst focusing on Customer, Rider, and Partner Experience in Lisbon, Spain. Our team is dedicated to making online shopping for groceries and retail fast, easy, and convenient. If you are passionate about enhancing customer, rider, and partner experiences, we want you on our team!

Responsibilities

• Analyze customer, rider, and partner performance metrics
• Identify trends and areas for improvement
• Collaborate with cross-functional teams to implement strategies
• Provide insights and recommendations to improve overall experience

Requirements

• Senior experience in performance analysis or a related field
• Strong analytical skills and experience with data analysis tools
• Excellent communication and collaboration skills
• Experience in the Q-Commerce or e-commerce sector is a plus

We Offer

• Competitive salary
• Opportunity to work in a fast-growing industry
• Collaborative and dynamic work environment

About the Company

Our Q-Commerce team is on a mission to make buying groceries and retail online fast, easy, and convenient. Quick commerce is the next-gen way of shopping - making anything you need in your city available, while being ultra fast and affordable. The team works on getting groceries, retail, health products, and more to your door.