Senior Product Manager — Intelligent Service Management

About the Position

Senior Product Manager - Intelligent Service Management

Join a leading Service Management software vendor as a Senior Product Manager to drive innovation in a cloud-first, AI-powered ecosystem.

Locations

• Remote (Germany)
• Bucharest (hybrid)
• Espoo (hybrid)
• Remote (Romania)
• Remote (Finland)

Employment Type

Full-time

Your Mission

This is a great opportunity to contribute to the future of a leading Service Management software vendor and drive innovation in a cloud-first, AI-powered ecosystem. If you have the technical expertise, architectural vision, and collaborative mindset to make an impact, we’d love to hear from you!

Own the vision, strategy, and roadmap for intelligence and analytics within Matrix42's service management platform. This is a high-ownership role at the intersection of service management expertise, analytical product thinking, and modern AI.

What You'll Do

• Own the intelligence & analytics roadmap end-to-end
• Define success metrics and build ROI narratives for IT leaders and decision-makers
• Drive validation through prototyping and rapid experimentation
• Shape self-service analytics experiences - configurable dashboards, portals, guided workflows
• Collaborate with engineering, data, product marketing, UX, and go-to-market teams
• Engage directly with enterprise customers and partners to shape direction

Your Profile

• Experience in ITSM/ESM or service management software
• Strong analytical mindset with background in analytics, BI, or data-driven products
• Practical AI/ML exposure and a prototyping-first approach
• Customer-facing product management experience in enterprise SaaS
• Ability to communicate across C-level, sales, and engineering stakeholders
• Familiarity with service management platforms and self-service design

Why Us?

By using our platform, customers can manage IT and business processes, assets, endpoints, and identities for improved productivity, agility, security, and employee experience. By enabling digital working environments and IT self-service through holistic integration and automated processes, we digitalize and automate our customers’ everyday tasks. Join our diverse team of 600 professionals spread across Europe.

Our culture is built on strong values, with customer success as our top priority. We support your personal and professional growth, helping you reach your full potential through personalized goals. Join us on a journey where you can thrive in both your career and personal life.

Our Benefits

We offer:

• 30 vacation days
• Flexible self-managed working hours
• Hybrid setup that supports remote work
• Opportunity to be part of a distinct European growth journey
• Shaping the European choice in Service Management that is a trusted and loved player in the market

Your Contact Person

Send us your application IN ENGLISH, including your salary requirements and earliest possible starting date, directly through our online portal via the "APPLY NOW" button. If you have any questions, please do not hesitate to contact Diane Djongoue.

We would like to inform you that MATRIX42 can only accept applications online via the applicant portal in connection with our applicant management system because of the currently valid EU data protection regulations.

We are an equal opportunity employer. We welcome applications from all genders and do not discriminate on the basis of gender, gender identity, age, disability, ethnic origin, religion or belief, or sexual orientation.

About the Company

Unsere Ambition ist es, die erste Wahl in Europa für Service Management zu sein!

Mit unserer Plattform können Kunden IT- und Geschäftsprozesse, Assets, Endgeräte und Identitäten effizient verwalten, um Produktivität, Agilität, Sicherheit und das Mitarbeitererlebnis zu verbessern. Durch die Bereitstellung digitaler Arbeitsumgebungen und IT-Self-Service mit ganzheitlicher Integration und automatisierten Prozessen digitalisieren und automatisieren wir die täglichen Aufgaben unserer Kunden.

Werde Teil unseres vielfältigen Teams von 600 Fachkräften in ganz Europa! Unsere Unternehmenskultur basiert auf starken Werten, wobei der Erfolg unserer Kunden oberste Priorität hat. Wir unterstützen dein persönliches und berufliches Wachstum und helfen dir, dein volles Potenzial durch individuelle Ziele zu erreichen. Begleite uns auf einer Reise, auf der du dich sowohl beruflich als auch persönlich weiterentwickeln kannst.

Wir setzen auf ein inklusives und vielfältiges Arbeitsumfeld und begrüßen Bewerbungen aller Personen, unabhängig von Geschlecht, Alter, Behinderung, ethnischer oder sozialer Herkunft, Religion oder Weltanschauung, sexueller Orientierung oder Identität.