Senior Product Manager — Intelligent Service Management
Primary stack
Nice to have's
Job description
About the Position
Senior Product Manager - Intelligent Service Management
Matrix42 is seeking a Senior Product Manager to join our team and drive innovation in our cloud-first, AI-powered ecosystem. This is a high-ownership role that combines service management expertise, analytical product thinking, and modern AI.
Responsibilities
- Own the intelligence & analytics roadmap end-to-end
- Define success metrics and build ROI narratives for IT leaders and decision-makers
- Drive validation through prototyping and rapid experimentation
- Shape self-service analytics experiences - configurable dashboards, portals, guided workflows
- Collaborate with engineering, data, product marketing, UX, and go-to-market teams
- Engage directly with enterprise customers and partners to shape direction
Requirements
- Experience in ITSM/ESM or service management software
- Strong analytical mindset with background in analytics, BI, or data-driven products
- Practical AI/ML exposure and a prototyping-first approach
- Customer-facing product management experience in enterprise SaaS
- Ability to communicate across C-level, sales, and engineering stakeholders
- Familiarity with service management platforms and self-service design
Nice to Have
- Experience in ITSM/ESM
- Service management software experience
- Customer-facing product management experience
- Self-service design experience
We Offer
- Competitive salary
- 30 vacation days
- Flexible self-managed working hours
- Hybrid setup supporting remote work
- Opportunity to be part of a distinct European growth journey
- Personalized goals and continuous feedback for personal and professional development
About the Company
Matrix42 is the European choice in intelligent service management, built on trust and powered by people. We empower organizations to digitalize and automate their everyday work with our platform, managing IT and business processes, assets, endpoints, and identities seamlessly. Join our diverse team of over 600 professionals across Europe who are shaping the future of service management every day.
Our culture is built on strong values, with customer success as our top priority. We support your personal and professional growth, helping you reach your full potential through clear goals, continuous feedback, and opportunities to grow.
How to Apply
Send us your application IN ENGLISH, including your salary requirements and earliest possible starting date, directly through our online portal via the "APPLY NOW" button. If you have any questions, please do not hesitate to contact Diane Djongoue.
We would like to inform you that MATRIX42 can only accept applications online via the applicant portal in connection with our applicant management system because of the currently valid EU data protection regulations.
We are an equal opportunity employer. We welcome applications from all genders and do not discriminate on the basis of gender, gender identity, age, disability, ethnic origin, religion or belief, or sexual orientation.
© MATRIX42 Ukraine. This job description was sourced from the employer's public career page. TheJob is not the employer — we index the posting and route candidates to the source. All content rights and hiring decisions belong to the employer.
About Matrix42Recognized by Gartner as a unique, visionary vendor, Matrix42 delivers and manages future-ready, self-service digital workspaces that meet the needs of today’s location-independent workforce. It achieves this with a complete, centralized and automated solution that provides authenticated access to workspaces across aggregated physical, virtual and mobile environments.Advantages for executivesBusiness managers benefit from: an easier way to ensure software compliance; complete transparency over software deployment approval and license costs; a comprehensive overview of workspace infrastructure and the status of its components; and the ability to manage workspaces as an automated business process.Advantages for IT managersIT managers benefit from faster and simpler software distribution, support, management and maintenance. They use Matrix42’s products and solutions to become IT service providers, delivering role-specific workspaces to end user customers through extensive automation and consistent, self-service interfaces.Advantages for usersEnd-users are empowered with authenticated, self-service access to an individualized workspace on any device, featuring the specific portfolio of applications they need to perform effectively.Ultimately, the value of Matrix42 products and solutions can be measured in lower operational IT costs, greater software license efficiency, reduced IT admin workloads, simplified compliance fulfillment and happier, more productive employees.That’s why over 6,000 organizations including BMW, Infineon and Carl Zeiss rely on Matrix42 every day.
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