Senior Product Manager | Payments Area @ING Bank

About the Position

Senior Product Manager | Payments Area @ING Bank

Are you a master of creating unforgettable customer experiences? Do you thrive in a dynamic, fast-paced environment? We're looking for a passionate Product Manager to join the new Payments Tribe and Payments Wizards squad, a squad that plays a critical role in shaping the payments journeys of our private individual clients.

Responsibilities

• Drive the strategy for payments, shaping multi-stream initiatives and contributing insights that influence long-term strategic decisions and execution planning.
• Lead strategic customer-journey mapping for digital payments, identifying structural gaps, defining the vision for end-to-end experiences, and setting clear strategic priorities for development and improvement.
• Translate data and market insights into strategic opportunities, exploring trends, customer behaviours and regulatory developments to inform product direction and differentiate ING’s payments offering.
• Coordinate and align cross-functional delivery, ensuring that product, risk, tech, UX and commercial teams execute the strategy consistently across journeys and channels.
• Oversee the full lifecycle of payment products, ensuring strategic coherence, sustained competitiveness, and alignment with customer needs and the bank’s business objectives.
• Build strong stakeholder alignment, anticipating needs, influencing key decisions, and ensuring that strategy, insights and execution remain connected throughout the delivery of payment journeys.

Requirements

• Minimum 3 years of experience in Product Management or similar roles involving customer journeys, digital products or business transformation.
• A strong action-oriented mindset, with the ability to take quick, independent decisions and turn challenges into opportunities.
• Ability to manage complexity, navigate large data sets or multi-layered situations, and translate insights into clear actions.
• Solid analytical and problem-solving skills, paired with discipline, customer focus and a collaborative mindset.
• A positive, accountable attitude, with openness to challenging the status quo and driving continuous improvement.
• Excellent communication abilities, capable of presenting findings in a structured, inspiring and persuasive way to diverse stakeholders.

We Offer

• Impactful work in a fun and collaborative environment
• Open-concept offices designed for both team work and relaxation
• Corporate events and social gatherings
• Hybrid way of working with flexible working schedule and short week options
• Monthly budget on Benefit platform
• Extra annual leave days depending on the total length of working experience
• Growth opportunities through upskilling/ reskilling programs and a variety of learning and development platforms: ING Learning Centre, Udemy, Bookster, as well as through trainings and certifications
• Possibility to access Internal roles, International Short-Term Assignments or Long-Term Assignments
• Context to make an impact through Sustainability and Corporate Social Responsibility projects.

About the Company

ING believes in a world where everyone has the right to grow and progress in their own way. We express this in our global tagline, “do your thing”. Perhaps more than in any other large company, we extend our belief in the power of autonomy to our own people. But there’s a catch. In return for great freedom, we expect people to do great things for our customers, our stakeholders, and ING at large.

To work here is to be surrounded by people who are energetic, ambitious, friendly and respectful: talented specialists who take the responsibility and autonomy to make great things happen. We stay curious, thrive on change, and seek new and better ways to make it happen. Active in Romania for more than 30 years, ING Bank pioneered and challenged the local banking industry. Technology and innovation are at the core of what we do, making our products relevant for our customers’ lives and businesses.

ING Bank Romania is the only bank with an organic growth within the top 10 local banks by assets, without acquisitions of client portfolios or other banks. ING Bank Romania is an universal bank with more than 2 million customers from three business segments: individuals (retail), SME and Mid-Corporate companies and Wholesale Banking.

Join us!

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How to Apply

Click “Apply” on our careers site and submit your application through Workday. We’re excited to meet you!