Senior Q-commerce Operations Specialist

About the Position

Senior Q-commerce Operations Specialist

Milano, Italy

Glovo, part of the Delivery Hero Group, is the world’s pioneering local delivery platform, dedicated to delivering an amazing experience-fast, easy, and to your door. Operating in around 65 countries worldwide, we are headquartered in Berlin, Germany, and have been listed on the Frankfurt Stock Exchange since 2017.

As the Senior Q-commerce Operations Specialist, you will be the bridge between commercial ambition and operational excellence for the ITSEE region. You will own the operational performance of our Q-Commerce business across the region.

You will act as the regional engine for efficiency and optimizing how we pick, pack, and deliver. Whether it’s reducing cancellations, optimizing the cost of large orders, or launching in-store picker models, you will be the go-to expert driving the execution of initiatives that directly impact our P&L and customer experience. You will be on top of the regional performance, identify opportunities, and unlock value by implementing region-wide initiatives across all quick commerce levers.

Responsibilities

Partner Operations

• HQ Project Implementation: Lead the regional coordination of Partner Ops initiatives in strict alignment with global team initiatives (e.g. picker accounts, Wait for Assembly,...)
• KPI Optimization: Act as the primary enabler for local teams to hit targets on key operational metrics, including IND (Item Not Delivered, Cancellations, and Waiting Time)
• Picking Excellence: Strategize and implement models to improve the overall execution of orders, finding commercially viable ways to improve order accuracy and speed.
• Big Order & Bundling Strategy: Implement specific initiatives to reduce the cost of "Big Orders" in line with global initiatives
• Cross-Functional Liaison: Bridge the gap between Q-Commerce needs and the core Supply Operations team to ensure the best outcomes for Glovo

Q-Commerce Analytical Framework & Performance

• Analytical Ownership: Design and own the QC analytical framework for the ITSEE region. You will be responsible for how we "view" the business operationally.
• Unified Reporting: Ensure a unified approach to evaluating business performance across all ITSEE markets, ensuring data consistency and transparency. Owner of key documents like MP and Superdocs.
• Opportunity Mapping: Proactively identify operational bottlenecks through deep-dive data analysis and turn those insights into actionable improvement plans.
• Best Practice Scaling: Act as the regional knowledge hub, ensuring that a win in one city or country is quickly shared and implemented across the entire ITSEE group.

Requirements

• Experience: 3+ years of experience in Operations, Logistics, or Project Management, ideally within Quick Commerce.
• Analytical Rigor: Proficiency in SQL and advanced Excel is essential. You must be comfortable building dashboards and finding the "story" behind the data.
• Operational Mindset: You are an execution-focused professional (IC2 level) who isn't afraid to get into the details of store operations or courier behavior.
• Process Oriented: You enjoy building frameworks and finding the simplest way to automate, scale, drive adoption, and measure new processes.
• Stakeholder Management: Proven ability to influence cross-functional teams and enjoying a multi-cultural setup
• Languages: Fluency in English

We Offer

• Diverse and Inclusive Culture: We thrive on diversity and believe it enhances our teams, products, and culture. We are committed to providing equal opportunities to talent from all backgrounds.
• Professional Growth: At Glovo, your success is defined by both results and behaviors. We hire for excellence in craft and for the Leadership Principles that shape how we think, decide, and collaborate.

About the Company

Glovo is part of the Delivery Hero Group, the world’s pioneering local delivery platform, our mission is to deliver an amazing experience-fast, easy, and to your door. We operate in around 65 countries worldwide. Headquartered in Berlin, Germany. Delivery Hero has been listed on the Frankfurt Stock Exchange since 2017 and is part of the MDAX stock market index.

Feel free to note your pronouns in your application (e.g., she/her/hers, he/him/his, they/them/theirs, etc).

So, ready to take the wheel and make this the ride of your life?

Delve into our culture by taking a peek at our Instagram, check out our LinkedIn, and visit our website!