Senior QA Manager

About the Position

SnoopGame is a game testing provider with over 10 years of experience in global markets. We deliver testing services across multiple platforms, including PC, mobile, Xbox, PlayStation, Nintendo, and VR. The majority of our clients are based in the USA and Europe.

We are trusted by companies such as Playtika, Paradox Interactive, ZeptoLab, Tilting Point, and NetEase, among many other leading industry players.

QA has always been our core focus. We cover all types of game testing across any platform. Our lab includes over 500 real devices, and we are officially licensed by Sony and Microsoft. Our team consists of 180+ in-house QA testers. We work with all game genres, from indie and casual titles to AAA projects. During our partnerships, three titles have surpassed 1B+ downloads.

We are currently seeking an experienced Senior QA Manager to join our dynamic team.

Join the SnoopGame team and unlock your potential in the vibrant world of GameDev! 🚀

Responsibilities

• Account & Stakeholder Management: Building and maintaining strong relationships with clients and key stakeholders, proactively addressing issues and identifying potential risks.
• Client Communication: Acting as a key point of contact for the client and providing timely updates on project status, staffing, resources, and other relevant matters.
• Resource Planning: Planning and coordinating QA resources across multiple projects, ensuring appropriate staffing, reserve capacity, and coverage.
• Candidate Preparation & Staffing: Preparing QA candidates for client interviews and ensuring their skills and knowledge align with project-specific requirements.
• Quality & Performance Management: Ensuring fair and consistent team performance assessment and maintaining high standards of QA delivery.
• Process Improvement: Optimizing and standardizing QA processes across projects, identifying areas for improvement, and implementing effective solutions.
• Team Leadership: Supporting and developing QA Managers, ensuring effective team management and consistent delivery.
• Project Development: Identifying opportunities to improve project delivery, strengthen client cooperation, and develop QA services further.

Requirements

• Over 6 years of experience in outsource game development QA, including more than 2 years in leadership roles (QA Manager / Senior QA Manager).
• Experience in strategic planning of QA processes, managing large teams, and optimizing resources and budgets.
• Fluent in English for communication with clients and partners, with strong negotiation and C-level presentation skills.
• Ability to analyze client needs and develop strategic solutions for QA service growth.
• Skilled in evaluating process efficiency, KPIs, risks, and proposing improvements.
• Deep industry knowledge, understanding current QA trends, technologies, and testing practices in the gaming industry.
• Experience building cross-functional QA teams and organizations for various clients, countries, and languages.
• Continuous process improvement through risk assessment and data-driven support.

We Offer

• Opening hours are from 10:00 to 19:00 (EET/EEST), including a 1-hour lunch break;
• Paid vacation of 20 workdays per year;
• Paid 10 workdays of sick leave per year;
• English lessons with a native speaker and interactive sessions with another teacher (exercises, quizzes, and other games in English);
• Corporate sessions with a psychologist, including 1–1 meetings, transparent communication, and feedback culture;
• Provision of necessary equipment;
• Company-wide holidays are additional days off according to our holiday calendar;
• Corporate team-building events;
• A friendly team and a warm atmosphere filled with enthusiasts of the gaming world and cutting-edge technologies.

About the Company

SnoopGame is a game testing provider with over 10 years of experience in global markets. We deliver testing services across multiple platforms, including PC, mobile, Xbox, PlayStation, Nintendo, and VR. The majority of our clients are based in the USA and Europe.

We are trusted by companies such as Playtika, Paradox Interactive, ZeptoLab, Tilting Point, and NetEase, among many other leading industry players.

QA has always been our core focus. We cover all types of game testing across any platform. Our lab includes over 500 real devices, and we are officially licensed by Sony and Microsoft. Our team consists of 180+ in-house QA testers. We work with all game genres, from indie and casual titles to AAA projects. During our partnerships, three titles have surpassed 1B+ downloads.