About the Position

Senior Restaurant Onboarding Specialist

Berlin, Germany

About Wolt

At Wolt, we create technology that brings joy, simplicity, and earnings to the neighborhoods of the world. In 2014, we started with the delivery of restaurant food. Now, we’re building the delivery of (almost) everything and you’ll find us in over 500 cities in 30 countries around the world. In 2022, we joined forces with DoorDash and together we keep on dreaming big and expanding across the globe.

Working at Wolt isn’t always easy, but it’s definitely exciting. Here, you’ll learn more, build more, and ship more than in most other companies. You’ll be challenged a lot, but also have a lot of fun on the way. So, if you’re a self-starter with drive and entrepreneurial spirit, this could be the ride of your life.

About the Role

Our Onboarding Operations team (Restaurant/Retail Onboarding) is the heart and soul of Wolt. We ensure that we set all our (restaurant and retail) partners up for success through a seamless onboarding, menu, and photo experience. As Wolt grows in both size and scope of our offering, the strength of our engine must grow with it.

Responsibilities

Communicate with various teams within the organization to coordinate a seamless merchant onboarding and service experience.
Inform partners about processes and procedures via form, email, and phone, mostly in the German language.
Monitor processes and track progress through Monday.com and other Wolt software.
Learn, master, and improve our systems, tools, and processes.

Requirements

Positive attitude and an entrepreneurial spirit.
Problem solver - you enjoy identifying problems and developing creative approaches to solving challenges.
Customer-centric - you have a customer-centric mentality and are able to work with people of different technical levels.
Multiple years of experience in sales, support, operations, or account management.
Ability to set goals and achieve them.
Organized, meticulous, and have impeccable communication skills.
Work well in independent and diverse team environments.
Ready for a challenge and feel comfortable as a team player.
Analytical and critical thinking skills.
Fluent in German and English (at least C1) - any other language is a plus.

We Offer

The opportunity to help shape something extraordinary in an international environment.
A high learning and growth curve in a global technology company.
An attractive salary and flexible working hours.
Independent work in a dynamic team.
A flat hierarchy in a start-up atmosphere.
Discount on Wolt orders.
Public transport allowance.
Wellness allowance (Urban Sports Club).
Weekly (virtual) all-hands meetings and regular team events.
Flexible working hours + 30 days paid holiday.

About the Company

We’re committed to growing and empowering a more inclusive community within our company, industry, and cities. That’s why we hire and cultivate diverse teams of people from all backgrounds, experiences, and perspectives. We believe that true innovation happens when everyone has room at the table and the tools, resources, and opportunity to excel.

Beware of recruitment scams: DoorDash, Deliveroo, and Wolt will never ask you to pay money or share sensitive financial information during hiring - learn more about our legitimate recruiting process at Recruitment Scam Awareness - DoorDash.

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Senior Restaurant Onboarding Specialist

Job description