Senior SAP Consultant (MM/SD)
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Job description
About the Position
We are seeking an experienced Senior SAP Retail MM/SD Consultant specializing in S/4HANA to provide Level 2 and Level 3 application support. This role focuses on incident handling, problem resolution, bug fixing, and the implementation of small enhancements.
Responsibilities
- Analyze and resolve incidents and service requests related to SAP MM/SD processes within a Retail environment
- Perform root cause analysis for recurring or critical issues and propose sustainable long-term solutions
- Manage the full ticket lifecycle in ITSM tools such as ServiceNow or Jira, ensuring compliance with SLAs and support KPIs
- Collaborate with functional and technical teams, including third parties, for complex issue resolution
- Identify and drive problem management initiatives to reduce incident volume and improve process efficiency
- Document known errors, workarounds, and solution approaches in the Knowledge Base
- Design, test, and implement small configuration changes and enhancements within SAP MM/SD modules
- Prepare and validate functional specifications for bug fixes and minor developments
- Support transport request management and ensure quality assurance throughout deployments
- Provide UAT support, coordinate with business users, and validate solution effectiveness after deployment
Requirements
- At least 3 years of professional relevant experience as an SAP MM/SD Consultant
- Hands-on expertise with SAP Retail, including SAP Retail Master Data, SAP Retail Purchasing, and SAP Retail Sales
- Strong knowledge of Replenishment, Goods Movements, Inventory, Order Fulfilment, Delivery, and Billing processes in SAP S/4HANA
- Experience with IDoc monitoring, interface troubleshooting, and batch job handling
- Ability to perform debugging and coordinate technical fixes with ABAP teams
- Understanding of transport management, system landscapes, and change control processes
- English at B2 level or higher, with strong written and verbal communication skills
We Offer
- Opportunity to work with a leading technology company
- Remote work options in Argentina and Mexico
- Professional growth and development opportunities
About the Company
EPAM Systems is a global software product engineering and development company with a focus on delivering digital platforms and solutions for the world’s leading brands.
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EPAM helps organizations innovate their business processes and rethink the way they manage their businesses so they can remain competitive in this new digital age.