Senior ServiceNow Solution Architect – HRSD

About the Position

Senior ServiceNow Solution Architect – HRSD

Remote · Spain

We're looking for a Senior ServiceNow Solution Architect specialising in HR Service Delivery (HRSD) to provide technical leadership and thought leadership to both our clients and internal teams. You will lead platform design, integration architecture, and technology strategy across HR service delivery - from HR case management and lifecycle events to Employee Center design and HRIS integrations - ensuring every solution delivered is scalable, elegant, and of the highest quality.

Responsibilities

• Provide technical leadership and thought leadership to clients and internal teams on platform design, integration architecture, and HR technology strategy
• Configure HR cases and Centre-of-Excellence segmentation within ServiceNow HRSD
• Build lifecycle event workflows covering onboarding, transfers, and offboarding
• Design Employee Center and manage HR knowledge bases and data security models
• Lead integrations between ServiceNow and HRIS platforms such as Workday and SAP SuccessFactors
• Lead and mentor developers and architects to ensure the highest standard of technical quality
• Design, document, and communicate the integration approach across all architectural components
• Research, analyse, and propose solution alternatives that address specific business needs across service lines
• Educate clients and negotiate the right technical solutions for their context
• Deliver a positive, value-adding experience to clients in every interaction
• Act as the final escalation point for technical decision-making within a programme
• Ensure all artefacts, configured components, and interactions meet the highest quality standards
• Assist in scoping new opportunities and designing tools and techniques for efficient delivery
• Build and develop high-performing delivery teams
• Provide technical coaching and oversight to developers and architects
• Define domain-specific evaluation processes for hiring that fit market needs
• Identify emerging skill sets needed by the team and define training plans
• Align resource requirements based on demand projections

Requirements

• 5+ years of hands-on experience on the ServiceNow platform
• 5+ years of experience in General Consulting, Service Management, or Software Development
• 5+ years of platform configuration experience
• ServiceNow Certified System Administrator (CSA) - required
• ServiceNow CIS-HR (Human Resources) - required
• ServiceNow Certified Technical Architect (CTA) or Certified Master Architect (CMA) - desired
• Employee Center or Workplace knowledge certification - desired
• Degree or equivalent in Computer Science or Information Technology; post-graduate degree in a software-related field is a plus
• Hands-on experience with HR case management, Centre-of-Excellence segmentation, and lifecycle events including onboarding, transfers, and offboarding
• Experience designing and building Employee Center and managing HR knowledge and data security
• Integration experience with HRIS platforms such as Workday and SAP SuccessFactors
• Solid understanding of the HR data model, scoped security, and ServiceNow's HR application architecture
• Familiarity with adjacent modules: Integrations, App Engine, and Employee Center or Workplace - a plus
• Development background: JavaScript, HTML, CSS, JavaScript frameworks, and integrations
• Experience working in Agile development environments
• Knowledge of software development life cycle management
• Strong ownership, accountability, and attention to detail
• Analytical thinking and problem-solving skills
• Active listening and collaborative working style
• Fluent English - required. Spanish language skills are a plus

We Offer

• Restaurant tickets for every working day
• Permanent contract - we're investing in a long-term relationship
• Flexible benefits: Gympass and nursery tickets through our flexible retribution scheme
• Referral bonus - bring great people in and get rewarded
• Competitive salary and bonuses - let's talk numbers on our first call

About the Company

Acerca de Cognizant

Cognizant (Nasdaq: CTSH) es un creador de soluciones de IA y proveedor de servicios tecnológicos que conecta la inversión en IA con el valor empresarial mediante el desarrollo de soluciones de IA full‑stack para sus clientes. Su profundo conocimiento de la industria, junto con su experiencia en procesos e ingeniería, permite incorporar el contexto único de cada organización en sistemas tecnológicos que amplifican el potencial humano, generan resultados tangibles y mantienen a las empresas a la vanguardia en un entorno en constante cambio. Más información en cognizant.ai o @cognizant.

Additional Employment Information

La información sobre la compensación es exacta en la fecha de publicación de este anuncio. Cognizant se reserva el derecho de modificar esta información en cualquier momento, de conformidad con la legislación aplicable.

Es posible que se solicite a los solicitantes que asistan a entrevistas de forma presencial o mediante videoconferencia. Asimismo, durante cada entrevista, los candidatos podrán estar obligados a presentar un documento de identidad válido emitido por el estado o por el gobierno.

Cognizant es un empleador que ofrece igualdad de oportunidades. Su solicitud y candidatura no se evaluarán en función de la raza, el color, el sexo, la religión, el credo, la orientación sexual, la identidad de género, el origen nacional, la discapacidad, la información genética, el embarazo, la condición de veterano ni cualquier otra característica protegida por las leyes federales, estatales o locales.

Ready to lead enterprise-scale HR Service Delivery implementations on the ServiceNow platform? Apply now and let's talk.