Senior Solutions Engineer

About the Position

We are seeking a Senior Solutions Engineer to join our team. As a Cordial subject matter expert, you will guide clients through successful implementation of the Cordial platform, specializing in RESTful APIs and JavaScript Snippets.

Responsibilities

• Be client obsessed. Consult with clients directly as a subject matter expert of the Cordial platform. Assist clients in understanding how they can apply new product features and enhancements to align with their business goals. Develop and share best practices to clients.
• Make implementations look easy. Help clients implement Cordial’s RESTful API and JavaScript Snippet into their marketing stack and maximize the value generated from the Cordial platform.
• Solution like a boss. Identify issues, recognize patterns, propose solutions, and help create repeatable processes and/or documentation to assist with the long-term success of our internal team, clients, and partners.
• Act as and help the Project Manager. Manage internal stakeholders and external client expectations on projects and timelines.
• Collaborate all day, everyday. Work closely with the product team to improve client adoption across our entire platform. Collaborate with our Client Success, Strategy, Support, and Sales teams to ensure Cordial is continuously meeting and exceeding our client’s expectations and goals.
• Be an organized sensei. Document and record all completed project work allowing a manageable framework that everyone can access for success.

Requirements

• BS in Computer Science or a closely related field.
• Minimum of 4 years of experience in professional services.
• Strong understanding of RESTful APIs, JSON data structure, HTML/CSS/JavaScript, PHP (or other programming language), and Browser Developer Tools.
• Ability to handle difficult or unexpected technical issues and/or complex business challenges while remaining calm and identifying solutions.
• Experience managing client-facing implementation projects, including timeline management and stakeholder communication.
• Experience working with enterprise marketing automation, ESP, or CDP platforms.
• Experience working with enterprise-level clients (large organizations with complex technical requirements).

We Offer

• Competitive base salary range: $120,000.00-$140,000.00 annually.
• Equity and bonus.
• Robust benefit plan (medical/dental/vision/life).
• 401k match.
• Flexible time off.
• Childcare and continued education yearly reimbursements.

About the Company

We founded Cordial in 2014 on the belief that there should be more humanity and empathy in marketing-both in how brands communicate with their customers and in how technology companies work with brands. We built our company and platform purposefully, driven by a desire to inspire more thoughtful communication and to create experiences that feel more personal and human-for consumers, for the people at the companies we work with, and for Cordial employees. Today, brands like PacSun, Revolve, Abercrombie & Fitch, Realtor.com, L.L. Bean and Forbes rely on Cordial to drive revenue growth by sending a better message.

We pride ourselves in maintaining a healthy work/life balance, a strong dedication to DE&I efforts, and an overall respectful and open culture!

Application Instructions

Resume Submission Requirement - Please Read Carefully

When uploading your resume, your file must be named in the following format:

FIRSTNAME-LASTNAME-CORDIAL2026

Example: JOE-DOE-CORDIAL2026

Applications that do not follow this naming convention exactly will be automatically rejected and will not be reviewed. Please double-check your file name before submitting.

Accepted file formats: PDF or Word (.docx)