Senior Staff IAM Software Engineer

About the Position

Join ServiceNow as a Senior Staff IAM Software Engineer to build and operate the enterprise Identity and Access Management platform.

Responsibilities

• Participate in all technical aspects of team deliverables including quality, performance, maintainability, and scalability.
• Lead the development of end-to-end CI/CD pipelines using GitLab, GitLab Runners, Jenkins, and Nexus.
• Implement infrastructure-as-code and configuration management with Terraform, Ansible, and Puppet.
• Own system integrations across Identity Platforms and ServiceNow.
• Contribute full stack development across backend services and user-facing IAM workflows.
• Apply data analytics to identity governance.
• Mentor and guide junior to mid-level engineers.
• Partner with security, compliance, and platform teams.
• Design and develop scalable, maintainable, and reusable software components.

Requirements

• Experience in leveraging or critically thinking about how to integrate AI into work processes.
• Deep technical hands-on experience building production enterprise-level platforms.
• Strong IAM Domain Experience with Identity Lifecycle, RBAC/ABAC, Access Certifications, and Privileged Access Management.
• 10+ years of software engineering experience; 3+ years as a senior staff, or equivalent experience and education.
• Full stack development depth: strong backend proficiency (Java or Python, MySQL or PostgreSQL) and working knowledge of frontend technologies (JavaScript, AngularJS, REST APIs, HTML/CSS).
• Systems engineering experience designing and operating complex, distributed enterprise platforms.
• Hands-on experience building CI/CD pipelines and DevOps workflows.
• Proficiency with infrastructure automation: Terraform, Ansible, and/or Puppet.
• Identity data analytics ability.
• Strong knowledge of distributed systems, RESTful APIs, and software quality principles.
• Proven ability to mentor engineers and lead cross-functional technical initiatives.
• A growth mindset and a passion for staying on top of new technologies and industry trends.

Nice to Have

• Strong knowledge of data structures, algorithms, object-oriented design, design patterns, and performance optimization.
• 10+ years of experience with Java, C#, or another high-level, compiled language.
• 5+ years of experience with automated testing frameworks (e.g., JUnit, Selenium, Playwright, TestNG).
• Familiarity with enterprise Identity governance platforms (e.g. SailPoint, Veza) or ServiceNow platform integrations.
• Strong understanding of SAML, OAuth2, OIDC, and SCIM.
• Experience with graph databases (Neo4j) or ML-assisted role mining and access recommendation systems.
• Exposure to regulated or compliance-constrained environments (FedRAMP, GCC, or equivalent).
• Experience with AI productivity and coding tools such as Cursor, Windsurf, or equivalent.
• Ability to troubleshoot complex systems and optimize performance across the stack.
• Comfort with development tools such as IDEs, debuggers, profilers, source control, and Unix-based systems.

We Offer

• Base pay of $190,900 - $334,100, plus equity (when applicable), variable/incentive compensation, and benefits.
• Relocation costs provided for positions in West Palm Beach, Florida.
• Health plans, including flexible spending accounts.
• 401(k) Plan with company match.
• ESPP, matching donations, a flexible time away plan, and family leave programs.

About the Company

ServiceNow is the AI control tower for business reinvention. Our ServiceNow AI platform brings together any AI, any data, and any workflow-helping 85% of the Fortune 500® work smarter, faster, and better. We're building an AI-native culture where technology and talent are unstoppable together.

Equal Opportunity Employer

ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, national origin, age, disability, gender identity, veteran status, or any other category protected by law.

Accommodations

We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact [email protected] for assistance.