Senior Staff Inbound Product Manager

About the Position

ServiceNow is seeking a Senior Staff Inbound Product Manager to lead the development of AI tools for customer success. This is a strategic, hands-on role with significant visibility and impact across the company.

Responsibilities

• Own AI tooling from vision and roadmap to execution and launch. Set the standard for rigor and executive grade output on a fast-moving, high-visibility bet.
• Define and drive multi-quarter strategy for core platform components and align with engineering on sequencing and tradeoffs.
• Consolidate existing isolated toolsets by deeply integrating them into one experience while adding new capabilities to build ServiceNow’s most comprehensive pre-sales AI tool suite.
• Build for the field first. Your primary users are ServiceNow solution consultants, account owners, and forward deployment engineers who run the motion on the customer's behalf.
• Develop future leaders. Mentor product managers, fostering a culture of innovation, accountability, and technical excellence.
• Synthesize complexity into clarity. Communicate platform strategy, architectural tradeoffs, and roadmap priorities to executive, technical, and customer audiences with precision.

Requirements

• 10+ years of experience in product management with substantial time on AI products/generative AI tooling layers at a top-tier AI company.
• Experience with generative AI and agentic technologies (LLMs, AI agents, agent orchestration, MCP) with hands-on product ownership of LLM-based systems and real-world failure modes.
• Proven ability to collaborate across diverse, cross-functional teams.
• Execution excellence: A track record of delivering high-quality, scalable features at speed while maintaining a laser focus on outcomes that matter.
• Customer obsession: Deep empathy for users and the ability to translate complex needs into elegant, customer-centric solutions.
• Data-driven mindset: Expertise in leveraging qualitative and quantitative insights to validate hypotheses, guide strategy, and measure success.
• Strategic problem-solving: Comfort navigating ambiguity, uncovering root problems, and clearly communicating trade-offs to drive choices.

We Offer

• Base pay of $190,900 - $334,100, plus equity (when applicable), variable/incentive compensation, and benefits.
• Health plans, including flexible spending accounts.
• 401(k) Plan with company match.
• ESPP, matching donations.
• Flexible time away plan and family leave programs.

About the Company

It all started when engineer Fred Luddy wrote code that automated a tedious task for his coworker, Phyllis. She cried tears of joy. That moment inspired Fred to build a company that could do that for everyone-freeing people from busywork so they could focus on meaningful work. Today, ServiceNow is the AI control tower for business reinvention. Our ServiceNow AI platform brings together any AI, any data, and any workflow-helping 85% of the Fortune 500® work smarter, faster, and better. We're building an AI-native culture where technology and talent are unstoppable together. And we're just getting started.

Join us to put AI to work for people.

Additional Information

Work Personas

We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location.

Equal Opportunity Employer

ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, national origin, age, disability, gender identity, veteran status, or any other category protected by law.

Accommodations

We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact [email protected] for assistance.

Export Control Regulations

For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities.