Senior Staff Technical Program Manager | Product Security

About the Position

Join ServiceNow's Security Organization as a Senior Staff Technical Program Manager to lead security initiatives and ensure timely delivery of security programs.

PLEASE NOTE This role has a minimum of 2 days per week in Santa Clara or San Diego offices requirement.

If you are unable to come into the Santa Clara office a minimum of 2 days per week, please do not apply. Thank you.

Responsibilities

The ServiceNow Security Organization (SSO) delivers world-class, innovative security solutions to reduce risk and protect the company and our customers. This role exists so Product Security's technical programs land on time. It takes security strategy and turns it into defined workstreams with a credible sequence, then drives them to measured closure, and is technical enough to argue that sequencing and its tradeoffs directly with senior leaders rather than relaying them.

Five areas owned end to end:

• Strategy to workstream translation. Takes strategic direction and ambiguous initiatives and decomposes them into defined workstreams with owners, dependencies, milestones, and a defensible sequence. Owns the "how and in what order," including what must be true before a workstream can start and what gets staged versus run in parallel.
• Technical program delivery. Secure-by-default initiatives, tooling rollouts, and remediation campaigns from intake through closure and measurement. Owns the plan, the sequencing, and the outcome, not just the tracking.
• Cross-team dependency and release coordination. Launches, sequencing, and critical-path management where Product Security gates an engineering ship.
• Engineering-facing delivery escalation. The first stop when security work is blocked or contested. Resolves at the engineering level wherever possible and escalates with a recommendation when it cannot.

Requirements

• Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving.
• 12 years of technical program or project management, with 3+ in security, product security, or a closely adjacent technical domain.
• Hands-on software development background, or enough time embedded with engineering teams to read a codebase, follow an architecture discussion, and challenge an engineering estimate without translation.
• Demonstrated ability to take an ambiguous strategic goal and produce a sequenced, resourced delivery plan that stakeholders commit to, including saying when the stated timeline is not achievable.
• Experience in a large-scale product engineering organization shipping continuously at high volume, with the dependency and release complexity that comes with it.
• Demonstrated ability to drive delivery through teams that do not report to them, including holding a release or negotiating an exception under pressure.
• Familiarity with Secure Development Lifecycle frameworks such as NIST 800-218, BSIMM, and Microsoft SDL.
• Familiarity with Software Development Lifecycle frameworks such as Agile, Scrum, and CI/CD.
• Bachelor's in a technical or related field (CS, engineering, information security) or equivalent practical experience.

We Offer

For positions in this location, we offer a base pay of: $190,900 to $334,100, plus equity (when applicable), variable/incentive compensation and benefits. Sales positions generally offer a competitive On Target Earnings (OTE) incentive compensation structure. Please note that the base pay shown is a guideline, and individual total compensation will vary based on factors such as qualifications, skill level, competencies, and work location. We also offer health plans, including flexible spending accounts, a 401(k) Plan with company match, ESPP, matching donations, a flexible time away plan and family leave programs.

Compensation is based on the geographic location in which the role is located and is subject to change based on work location.

About the Company

It all started when engineer Fred Luddy wrote code that automated a tedious task for his coworker, Phyllis. She cried tears of joy. That moment inspired Fred to build a company that could do that for everyone-freeing people from busywork so they could focus on meaningful work. Today, ServiceNow is the AI control tower for business reinvention. Our ServiceNow AI platform brings together any AI, any data, and any workflow-helping 85% of the Fortune 500® work smarter, faster, and better. We're building an AI-native culture where technology and talent are unstoppable together. And we're just getting started.

Join us to put AI to work for people.

Additional Information

Work Personas

We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here. To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service.

Equal Opportunity Employer

ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, national origin, age, disability, gender identity, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements.

Accommodations

We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact [email protected] for assistance.

Export Control Regulations

For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities.

From Fortune. ©2026 Fortune Media IP Limited. All rights reserved. Used under license.