(Senior) Strategy & Operations Associate (m/f/d)

About the Position

At FORMEL SKIN, we're at the forefront of revolutionizing dermatology and reshaping the landscape of healthcare. Our mission is to establish a global online dermatology clinic, making highly effective dermatological treatments easily accessible to all. We've made significant strides, garnering support from some of Europe's most prominent health and consumer investors. Notably, in December 2021, we achieved a significant milestone by raising €30 million in Germany's largest health tech Series A round.

To date, we've successfully provided nearly one million treatments to our patients. Our dynamic team is passionate, ambitious, and brings a wealth of experience from successful health and consumer tech ventures. Based in Berlin, a city known for its vibrancy, we're committed to expanding our reach and impact, offering you the opportunity to be part of our exciting journey.

As a (Senior) Strategy & Operations Associate (m/f/d) at FORMEL SKIN, you will play a crucial role in driving operational excellence across our Customer Care and Medical Operations teams. You will take an AI-first approach to deeply analyze operational challenges, build scalable solutions, and improve processes. Over time, you will evolve into owning and scaling operations for new or existing categories, shaping how we deliver care end-to-end.

Responsibilities

• Operational Problem Solving: Dive deep into operational opportunities across Customer Care and Medical Ops, identifying root causes of challenges & pain points across the customer journey through rigorous analysis and data-driven insights.
• AI-First Process Optimization: Leverage AI tools and automation to improve workflows, increase efficiency, and scale operations with minimal manual intervention.
• Data-Driven Insights: Work closely with the Data team to analyze performance, define KPIs, and uncover insights that drive operational improvements.
• Category Operations Ownership: Support the setup and scaling of new categories and healthcare verticals, including doctor supply, logistics, and customer touchpoints.
• Cross-Functional Execution: Collaborate with Product, Engineering, and Operations teams to implement solutions and ensure seamless execution across the business.
• Build & Iterate Quickly: Prototype, test, and iterate on operational improvements in a fast-paced environment, focusing on tangible impact.

Requirements

• 2+ years of experience in strategy, operations, consulting, or a fast-paced startup environment.
• Strong problem-solving skills with the ability to break down complex challenges and identify practical solutions.
• AI-first mindset: Experience or strong interest in using AI tools, automation, or no-code/low-code solutions to improve processes.
• Technical affinity: Strong technical understanding to collaborate effectively with engineers and build solutions.
• Entrepreneurial attitude: Self-starter who thrives in ambiguity, takes ownership, and is comfortable navigating high-pressure environments.

We Offer

• A great opportunity to advance your career in marketing analytics: Join a growing, innovative company where your expertise will directly influence marketing strategies and business growth.
• Benefits you can enjoy:
  • 28 days vacation
  • NAVIT or Urban Sports Club memberships, employee discounts
  • A professional development budget
  • Hybrid work setup (2 home office days per week)
  • Remote work possibility (up to 4 weeks per year within the EU)

About the Company

At FORMEL SKIN, we believe that building a great team and fostering strong interpersonal relationships are fundamental to our success. If you're passionate about collaborating with like-minded individuals, you'll appreciate our approach, which includes regular company events, a team event budget, and bonuses for employee referrals.