Senior Support Consultant

About the Position

Join 3Shape as Senior Support Consultant!

About 3Shape

3Shape is a global leader in 3D scanning and CAD/CAM software solutions for the dental industry. Our award-winning technologies enable dental professionals to treat more patients more effectively while improving patient care.

Headquartered in Copenhagen, Denmark, 3Shape is a privately owned company with over 3000 employees worldwide. We operate offices and service centers across the Americas, Asia, and Europe, serving customers in more than 100 countries.

At 3Shape, we are committed to delivering an exceptional customer experience. We are looking for a Senior Support Consultant to join our Customer Support team in India and help deliver first-rate technical support while contributing to sales operations and business analytics initiatives across global teams.

Responsibilities

• Provide high-quality and efficient technical support for 3Shape hardware (3D scanners) and software through online sessions, telephone, email, and occasional on-site events.
• Manage customer support cases by collecting all relevant information in line with company procedures and accurately documenting cases in the CRM system.
• Troubleshoot technical issues using logical and analytical problem-solving approaches.
• Collaborate with internal teams and escalate customer feedback, issues, and improvement suggestions to relevant departments.
• Ensure timely follow-up and resolution of customer queries to maintain high customer satisfaction levels.
• Act as a senior point of contact for complex customer issues, providing guidance and support to team members when required.
• Support global Sales Operations activities by collaborating with regional and global sales teams to ensure data accuracy, process compliance, and operational efficiency.
• Prepare, analyze, and maintain sales performance reports, dashboards, and business insights to support decision-making and drive business growth.
• Assist in sales analytics initiatives, including trend analysis, performance tracking, forecasting support, and identification of improvement opportunities.

Requirements

• Minimum 4–5 years of experience in Customer Support, Technical Support, Sales Operations, or related functions within an international company and multicultural environment.
• Strong working knowledge of Microsoft Office applications (particularly Excel), CRM systems, and reporting tools.
• Experience in data analysis, reporting, dashboard creation, and business performance monitoring.
• Solid understanding of computer systems and technical troubleshooting.
• Excellent verbal and written communication skills in English (Upper-Intermediate level or higher).
• Strong customer-oriented mindset with the ability to actively listen and ask the right questions.
• Proven problem-solving, logical thinking, analytical, and decision-making skills.
• Ability to multitask, prioritize competing responsibilities, work under pressure, and remain result-oriented.
• Empathetic, proactive, detail-oriented, and highly organized approach to work.
• Strong aspiration for self-development and eagerness to learn new technologies, business processes, and analytical tools.

We Offer

• Opportunity to contribute to market-leading technology products used by customers worldwide.
• Exposure to global sales operations, business analytics, and cross-functional collaboration.
• A professional, friendly, and supportive work environment.
• Continuous professional growth, training, and development opportunities.
• The chance to become part of a successful global 3Shape team based in India.

About the Company

3Shape develops 3D scanners and software solutions that enable dental and hearing professionals to treat more people, more effectively and with superior care. We are a global market-leading provider of dental and audio technology for laboratories and clinics.

Our growing talent pool of over 2,000 employees spans 50+ nationalities and is energized by knowing that together, we contribute to a better world.

Two graduate students founded 3Shape in Denmark’s capital, Copenhagen in the year 2000. Today, 3Shape employees serve customers in over 100 countries. As a privately-owned company, decisions are made fast, and we remain agile.

3Shape is headquartered in Copenhagen, with development teams in Denmark, Ukraine, and Macedonia with a production site in Poland. 3Shape is a global company with presence in Europe, Asia, and the Americas.

Founded in 2000.