Senior Support Engineer – Azure for Operations

About the Position

R Systems is searching for experienced Support Engineers with MCC, vMME, and UC experience to join our team of innovators! We are looking for highly experienced telecom engineers to provide Tier-2 support and professional services for Microsoft’s Azure for Operators (AFO) products-specifically Affirmed MCC, vMME, and UC.

These engineers will act as the final line of support for global telecom customers during the EOL phase of Microsoft’s telecom network functions business.

Responsibilities

• Own and resolve complex Tier-2 support cases for Affirmed MCC and Metaswitch UC products.
• Troubleshoot live network issues (e.g., vMME failures, subscriber attach problems).
• Analyze logs, trace protocols (S1AP, GTP, Diameter), and identify root causes.
• Apply workarounds or fixes independently, escalating to Microsoft only when necessary.
• Communicate clearly with telecom operators during incidents and maintain SLA compliance.
• Document root cause analyses, update knowledge bases, and preserve customer-specific insights.

Requirements

• 5+ years in telecom networking (support or consulting).
• Expertise in Affirmed MCC, vMME, SGW/PGW, and Metaswitch UC.
• Strong knowledge of LTE EPC, 5G SA, and 3GPP standards.
• Proficiency in Linux, virtualization (VMware), and containerization (Kubernetes).
• Familiarity with tools like Wireshark, Grafana, and Prometheus.
• Excellent problem-solving and independent troubleshooting skills.
• Fluent in English; additional languages (Spanish, French, Japanese) are a plus.
• Strong communication and documentation skills.

We Offer

• Hybrid work policy: Promote and improve work-life balance with proper work equipment.
• Health coverage: Full access to private medical subscription.
• Professional development: Free and unlimited access to Udemy online learning platform.
• Building a community: Referral bonus, long-term contribution rewards, and various team activities.
• People-centered offices: Private and co-working spaces in central city locations.
• Food for thought: Occasional Lunch & Learn sessions and mentoring & coaching sessions.
• Healthy rivalry: (Inter)company sports competitions, hackathons, and reading marathons.
• A chance to give back: Social community events like planting trees, baking cakes, playing chess, crafting, or donating to a cause.
• Lots of fun: Team buildings, parties, and other team events.

About the Company

R Systems is a global technology and analytics services company. We help our clients achieve speed-to-market, overcome digital barriers, and create business value with our specialized service offerings and consultative business approach.

We speak the language of business as fluently as we do the language of technology. In other words: We speak Digital. Our goal: accelerate our clients’ digital leadership.

At R Systems EU, we embrace diversity. Inclusion is a priority for us, and we are eager to foster an environment where everyone feels valued. We welcome applications regardless of ethnicity or cultural background, age, gender, nationality, religion, disability, or sexual orientation.

Some quick aspects we take pride in:

• 3,000+ EMPLOYEES WORLDWIDE
• YEARS OF EXPERIENCE IN TECHNOLOGY INNOVATION ACROSS BUSINESS SECTORS
• OFFICES IN 12 COUNTRIES IN EUROPE, US, APAC
• DELIVERY HUBS INCLUDING CENTERS OF EXCELLENCE IN ROMANIA, POLAND, MOLDOVA

R Systems is Great Place to Work™ certified

Apply here