Senior Support Microsoft 365 Engineer (f/m/d)

About the Position

Senior Support Microsoft 365 Engineer (f/m/d)

Join Axpo Services EMEA in Madrid and become the senior technical owner of our Microsoft 365 collaboration experience. Help us resolve complex issues, eliminate recurring problems, and keep thousands of colleagues productive and secure.

Responsibilities

• Own expert-level administration and troubleshooting across the M365 stack – Exchange Online, Teams, SharePoint Online, OneDrive, Entra ID, Intune, Purview, and Defender-related controls
• Act as senior escalation point for complex, high-impact incidents, driving them to resolution together with technical teams, vendors, and Microsoft support
• Lead root-cause investigations using message traces, audit logs, diagnostics, and PowerShell, distinguishing symptoms from underlying causes
• Drive problem management: analyze ticket trends and recurring issues, define corrective actions, and track them until measurable improvement is achieved
• Design and maintain automations, self-service tools, and diagnostic scripts that reduce avoidable manual support effort
• Coach 1st-level colleagues and create knowledge-base articles, runbooks, and troubleshooting guides that raise resolution quality across the team

Requirements

• University degree in business informatics, computer science, or equivalent professional experience
• 5+ years in IT support, application, or infrastructure support, including solid hands-on experience with Microsoft 365 in an enterprise environment
• Strong, practical knowledge of Exchange Online, Teams, SharePoint Online, OneDrive, Entra ID, Intune, Purview, and related identity/security concepts
• Experience leading structured troubleshooting and problem-management processes, with a methodical, improvement-driven mindset
• Confident with PowerShell – ideally complemented by Microsoft Graph, Power Automate, or similar automation tools
• Fluent in English and comfortable communicating with stakeholders at all levels

We Offer

• Working Hours: We offer flexible working hours to accommodate your work schedule. You can work part of your time remotely and the rest at our offices in Madrid, Torre Europa.
• Meal Allowances: Enjoy delicious meals on us, whether you are working remotely or on-site. Option to use it for public transportation or childcare instead.
• Internet Compensation: We cover the cost of your home internet connection, as we understand how essential connectivity is in the modern workplace.
• Training Courses: Our company is committed to helping our employees grow and develop their skills, which is why we offer a variety of industry-specific training courses and a learning channel.
• Gym Coverage: Stay active and healthy with our 90% coverage benefit, which provides access to the nearby gym: Forus Selection to keep you energized throughout the day.
• Health Insurance: We take the health and well-being of our employees seriously, which is why we offer a comprehensive health insurance plan and the option to extend it to your spouse and children.

About the Company

Axpo's ambition is to provide society with a sustainable future through innovative energy solutions. Axpo is the largest Swiss producer of renewable energy and an international pioneer in energy trading and the marketing of solar and wind power. More than 7,500 employees combine experience and know-how with a passion for innovation and the joint search for ever better solutions. Axpo relies on innovative technologies to meet the ever-changing needs of its customers in over 30 countries in Europe, North America, and Asia.

Founded in 1908, Axpo is dedicated to fostering a culture of non-discrimination, tolerance, and inclusion. As an equal opportunity employer, we welcome applications regardless of race and ethnicity, gender identity and expression, sexual orientation, age, disability, as well as socioeconomic, cultural, and religious background. We are committed to ensuring a respectful and inclusive recruiting process and workplace for everyone.