Senior Trading Application Support Engineer

About the Position

We are seeking a highly skilled and proactive Senior Trading Application Support Engineer to join our team.

The Trading Application Support Engineer will provide critical technical support to the trading desk and back-office operations specializing in bond/loan trading. The ideal candidate will possess a strong understanding of financial instruments, exceptional problem-solving skills, and the ability to thrive in a fast-paced, high-pressure environment. The ideal person should possess strong communication skills and have the personality to effectively engage with traders, portfolio managers, and operations. They should be a natural team player, able to collaborate seamlessly to understand and meet requirements. The support engineer should be able to connect the dots and be proactive toward improving the day-to-day support function. The candidate must have excellent programming and data management skills, strong verbal/written communication skills, and be a cultural fit with an emphasis on teamwork, excellence, and results.

Responsibilities

• Deliver timely day-to-day technical support for the trading platform and Business-to-Business integrations
• Engage with business users such as traders, portfolio managers, operations, analysts, and finance/compliance professionals to conduct requirements analysis, application design, and implementation
• Uphold a high standard of the software development lifecycle with a strong emphasis on automated testing and regression practices
• Create and maintain a professional-level internal knowledge base to support ongoing operations and knowledge sharing
• Deliver training sessions for business users and onboard new joiners to ensure smooth adoption of tools and processes
• Contribute to and reinforce the team's culture, overall vision, and mission

Requirements

• At least 3 years of professional relevant experience, or equivalent work experience in the financial industry, with a solid understanding of, or strong potential to quickly pick up, financial securities, particularly bonds and loans
• Strong hands-on track record with SQL Server T-SQL for querying, scripting, and data management tasks
• Practical experience working with Microsoft SQL Server for supporting and maintaining trading-related databases
• Proven experience with Python programming for automation, scripting, and integration purposes
• Demonstrated ability to maintain and integrate new work into existing codebases while preserving stability and quality
• Working knowledge of Linux, including commands, diagnostics, and resolving system issues
• Familiarity with GitHub and GitHub Actions for source control management and CI/CD workflows
• Strong troubleshooting and analytical skills, with a keen attention to detail
• Strong cultural fit demonstrated through teamwork, a proactive and self-starter mindset, a results-oriented approach, and integrity
• Fluent English communication skills at a B2 level or higher, both written and verbal

Nice to Have

• Prior experience with Everest is strongly desired, though not a strict requirement
• Familiarity with Microsoft SQL Server Integration Services (SSIS) and Microsoft SQL Server Reporting Services (SSRS) for data integration and reporting
• Experience working with XML, XPath, and XSLT for data transformation and structured data handling
• Exposure to trading systems such as BlackRock Aladdin or Charles River
• Experience with portfolio accounting systems, such as Geneva
• Hands-on knowledge of job scheduling tools, including ActiveBatch, Control-M, or Autosys
• Understanding of HTTP protocols and web API design principles