Senior User Researcher

About the Position

Ciklum is looking for a Senior User Researcher to join our team full-time in Brazil. We are a custom product engineering company that supports both multinational organizations and scaling startups to solve their most complex business challenges. With a global team of over 4,000 highly skilled developers, consultants, analysts, and product owners, we engineer technology that redefines industries and shapes the way people live.

As a Senior User Researcher, become a part of our global team, to help businesses shape their strategy and bring to life products that win people’s hearts. You will have a chance to work across diverse industries and product lifecycles, partnering with some of the world’s most recognizable brands.

Bringing an experimental yet rigorous mindset, you will define the unknowns, challenge assumptions, and collaborate with stakeholders at every level to disrupt markets with new products or transform existing experiences, through customer-driven evidence.

Responsibilities

• Own user research stream on the project: from spotting opportunities through planning, user recruitment, and execution, to helping the team prioritize and embed insight into the product
• Set up and manage user research process throughout discovery and delivery of a project, ensuring it fits seamlessly within agile workflows
• Conduct various types of research, depending on the context: exploratory, assessment, evaluative, quantitative, and qualitative
• Collaborate with the design and product team to action the insights and embed them into strategy, roadmap, and solutions
• Participate in enhancing the practice with the wider user research team: contribute to guidelines, knowledge sharing, supporting people who do research
• Consult presale teams on user research approaches for potential new projects, if needed

Requirements

• Well-versed in core user research methods and able to execute them independently
• An experimental mindset combined with rigor: you are comfortable trying new tools and approaches, while knowing the true value of user research and guardrails
• Proven experience assessing and validating early product concepts with various methods, not only interviews
• Skilled in defining customer segmentation across various markets
• Experience with recruiting participants for research
• A star facilitator, known for leading workshops, design sprints, and co-creation sessions that spark creativity and build alignment
• Strong sense of ownership and the drive to move work forward without waiting to be asked
• Stellar communication: advising, negotiating, and effectively collaborating with stakeholders at all levels
• Able to connect the dots and create compelling, evidence-led narratives that impact the way stakeholders think, build empathy for customers, and guide product decisions
• Strong at managing priorities and deadlines: ready to stay organized and adaptable when things get busy or change direction
• Well-versed in tools that streamline research: Maze, Dovetail, or similar tools for synthesis, repositories, unmoderated testing, etc.
• 5+ years of hands-on experience in a standalone user research role

We Offer

• Care: your mental and physical health is our priority. We ensure comprehensive company-paid medical insurance and mental health programs, 5 undocumented sick-leave days per year
• Tailored education path: boost your skills and knowledge with our regular internal events (meetups, conferences, workshops), Udemy license, language courses, and company-paid certifications
• Growth environment: share your experience and level up your expertise with a community of skilled professionals, locally and globally
• Long-term employment with 20 working-days paid vacation and local bank holidays
• Flexibility: 100% remote work mode
• Opportunities: we value our specialists and always find the best options for them. Our Internal Mobility Program helps change a project if needed to help you grow, excel professionally, and fulfill your potential
• Global impact: work on large-scale projects that redefine industries with international and fast-growing clients
• Welcoming environment: feel empowered with a friendly team, open-door policy, informal atmosphere within the company, and regular team-building events

About the Company

At Ciklum, we are always exploring innovations, empowering each other to achieve more, and engineering solutions that matter. With us, you’ll work with cutting-edge technologies, contribute to impactful projects, and be part of a One Team culture that values collaboration and progress.

As we expand into Latin America, every Ciklumer is helping to shape our story. Collaborate with seasoned experts and make a global impact backed by two decades of industry leadership.

Explore, empower, engineer with Ciklum!

Interested already? We would love to get to know you! Submit your application. We can’t wait to see you at Ciklum.