Senior WMS Implementation Consultants

About the Position

We are seeking Senior WMS Implementation Consultants to deliver advanced Warehouse Management System (WMS) implementation and support services to Mantis clients worldwide.

Locations

• USA (anywhere)
• Toronto, Canada
• Athens, Greece

Responsibilities

• Client business and process requirements analysis, solution design, and documentation (Blueprint).
• Advanced systems configuration and customization.
• Functional and configuration responsibility for integration with other 3rd party IT systems (ERP, TMS, Parcel Carriers / Integrators, Material Handling Automation, etc.) as well as for setting up and connecting to warehouse devices (RF/Voice terminals, P2L/P2C/PutWall, printers, sorters, etc.).
• Train customers’ WMS support teams in configuring, customizing, deploying, and supporting the system.
• Provide and supervise UAT / Go-Live preparation and support including test setup, use case refinement, execution, and troubleshooting.
• Provide and supervise functional support and troubleshooting for production issues during and after implementation.
• Provide feedback of implementation and support challenges to Mantis’ corporate support organization and R&D to improve product quality.
• Gain a working knowledge of Mantis implementation methodology and be able to apply it on implementation projects.
• Work closely with key partners during the entire lifecycle of the project, including client teams, Mantis on and offshore teams as well as 3rd party teams where applicable.
• Record billable time to customer and record cost-transfer time to other Mantis teams, as appropriate.

Requirements

• Senior professionals with strong knowledge and experience base in the core principles and methodologies of WMS with 5+ years implementing and supporting advanced WMS solutions.
• Strong WMS product knowledge and hands-on WMS Implementation experience. This includes exceptional product and data model knowledge. Experience collecting requirements and translating requirements into a systems definition as well as all the key steps required to implement WMS systems successfully.
• Outstanding WMS domain knowledge of:
  • All processes: receiving, put away, counting, picking, packing, shipping, etc.
  • Interfacing with ERP and other IT systems through EDI, XML, Web Services, etc.
  • Peripheral devices to interface with, like RF, Printers, Sorters, etc.
  • Parcel & LTL management and interfacing with the carriers and/or 3rd party TMS.
• Working knowledge of SQL and RDBMS. This is focused on strong troubleshooting capabilities, ability to review log files, and identify with high probability the root causes for issues.
• A team player with excellent communication skills, both written, verbal, and presentation.
• A driven and resilient individual with exceptional abilities to learn fast, solve problems, and take ownership.
• Availability for traveling.

Nice to Have

• Degrees in Industrial Engineering, Supply Chain, and Computer Science.
• Experience with Warehouse Automation (P2L, P2C, Put-Wall, Voice Picking, etc.), Slotting, and Labour Management.
• Experience and/or education in Project Management.

We Offer

• Opportunity to work with a leading WMS provider.
• Collaborative and dynamic work environment.
• Professional growth and development opportunities.

About the Company

Mantis is a global leader in providing advanced WMS solutions, dedicated to optimizing warehouse operations and enhancing supply chain efficiency.