Senior/Expert Technical Account Manager (all genders)
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Job description
About the Position
Senior/Expert Technical Account Manager (all genders)
SCAYLE
Remote | Hamburg, Germany | Experienced
About SCAYLE
SCAYLE stands for innovation, international collaboration, and a strong focus on data. We believe that stepping outside of our comfort zone and making bold decisions is key to growing both professionally and personally. Instead of seeing problems as obstacles, we approach them as opportunities to find better solutions. We work in an environment that encourages flexibility, creativity, and continuous development. What drives us is the shared motivation to make an impact and actively shape the future of eCommerce.
About the Role
As a Senior/Expert Technical Account Manager (TAM) at SCAYLE, you will be the strategic and technical point of contact for a portfolio of 5-10 enterprise E-Commerce SaaS customers. You will be deeply embedded in their technical ecosystems, helping align their business goals and product roadmaps with SCAYLE’s E-Commerce platform capabilities. Your goal is to ensure long-term customer success by acting as a bridge between client teams, internal product/engineering, and SCAYLE's platform roadmap.
Responsibilities
- Own and manage 5-10 enterprise customer relationships from a technical perspective
- Act as the customer’s trusted advisor for SCAYLE platform usage, integration best practices, and architecture decisions
- Translate complex customer requirements into actionable feature requests and influence internal product roadmaps
- Map customer business needs to existing product features and proactively drive adoption
- Coordinate technical escalations in collaboration with solution engineering, support, and product teams
- Lead technical QBRs, integration reviews, and roadmap alignment workshops
- Monitor platform health, usage, and KPIs for your accounts and recommend improvements
- Partner closely with Key Account Managers, Product Management, Engineering, and Sales
Requirements
- 5+ years in enterprise ecommerce, SaaS platforms, or digital consulting
- Proven experience in a technical customer-facing role (e.g., Technical Account Manager, Solution Architect, or Senior Consultant)
- Deep understanding of ecommerce architectures: Storefronts, APIs, OMS, PIM, CMS, ERP integrations
- Familiarity with headless commerce and MACH principles (Microservices, API-first, Cloud-native, Headless)
- Strong ability to read and understand architecture diagrams, API documentation, and technical specifications
- Hands-on understanding of integrations via REST, GraphQL, and webhooks
- Experience with monitoring tools, incident processes, and SLAs
Nice to Have
- Experience in ecommerce platform migrations or replatforming projects
- Background in pre-sales engineering or post-sales consulting
- Familiarity with platforms like SCAYLE, Salesforce Commerce Cloud, CommerceTools, SAP Commerce Cloud (Hybris), or Shopify Plus
- Understanding of international ecommerce challenges such as localization, tax, fulfillment, and compliance
- Fluency in German is a strong plus
Salary Range
85k - 120k €
We Offer
- Competitive salary
- Flexible remote work options
- Comprehensive benefits package
- Opportunities for professional development
About the Company
We take it as our responsibility to create an environment where everyone feels welcome, exactly as they are. Different backgrounds and perspectives make us stronger and shape our culture in ways that matter. What we stand for internally, we stand for as a brand: acceptance, inclusion, and a fairer approach to fashion.
© About You. This job description was sourced from the employer's public career page. TheJob is not the employer — we index the posting and route candidates to the source. All content rights and hiring decisions belong to the employer.
ABOUT YOU is one of the fastest growing eCommerce companies in Europe and Hamburg’s first unicorn with a value of more than USD 1 billion. Our newest product the ABOUT YOU CLOUD a Infrastructure for High Scale eCommerce; ABOUT YOU CLOUD is an api based and enterprise ready infrastructure solution. Designed for ambitious eCommerce companies with +100m revenue.As a fashion and technology corporation, along with our strong team, our ambition is to digitalize the classic shopping stroll by creating an inspiring and personalized shopping experience on the smartphone. This is why we created ABOUT YOU, a shopping destination where people can discover fashion that really fits their personality from a range of more than 1.200 brands. With its consistent focus on personalization, inspiration and mobile shopping, ABOUT YOU has created sales in excess of €461 million in the fifth fiscal year 2018/19 and is now one of the largest fashion e-tailers in Germany.5 years old — 7 markets in 4 years 461 million EUR revenue in fiscal year 2018/19 > 1 billion USD company value > 500 employees from over 30 nationalitiesShort Video about us:www.youtube.com/... _continue=1&v=acYbrTxdZtIaboutyou.com&cloud.aboutyou.com
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